Current jobs related to Senior Client Service Representative - Berwyn - World Insurance Associates LLC

  • Senior Client Service Representative

    4 months ago

    Berwyn, United States World Insurance Associates, LLC. Full time

    Job DescriptionJob DescriptionWorld Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World now has over 2,200 employees in over 260 offices across North America.  With a billion dollar investment...

  • Lead Client Support Representative

    3 weeks ago

    Berwyn, Pennsylvania, United States World Insurance Associates LLC Full time

    About World Insurance Associates LLCWorld Insurance is recognized as one of the most rapidly expanding insurance brokerage firms in the United States, providing premier products and services from leading providers, complemented by dedicated support from local agents.Since our inception, we have grown to over 2,200 employees across more than 260 offices...

  • Insurance Client Service Representative

    3 weeks ago

    Berwyn, Pennsylvania, United States World Insurance Associates LLC Full time

    Job SummaryWe are seeking a highly skilled Insurance Client Service Representative to join our team at World Insurance Associates LLC. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Service: Provide outstanding service...

  • Customer Service Representative

    6 days ago

    Berwyn, Illinois, United States Pyramid Consulting, Inc Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Pyramid Consulting, Inc. in Berwyn, PA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer...

  • Customer Service Representative

    2 weeks ago

    Berwyn, Pennsylvania, United States Crossfire Consulting Full time

    **Job Summary**A Mid-level Customer Service Representative at Crossfire Consulting is responsible for delivering exceptional customer service and support to clients. Key responsibilities include:Providing detailed information about products or services, including features, pricing, and specifications.Processing orders, returns, and exchanges accurately and...

  • Customer Service Representative

    2 weeks ago

    Berwyn, Pennsylvania, United States Mindlance Full time

    Job Summary:A Mid-level Customer Service Representative at Mindlance is responsible for delivering exceptional customer service and support to our clients. This role requires a strong customer focus, excellent communication and interpersonal skills, and the ability to handle complex customer inquiries and issues.Key Responsibilities:Provide high-quality...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Berwyn, PA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:24-40352 Pay Range: $25 - $26.50/hour. Employee benefits include, but are not limited to, health...

  • Customer Service Representative

    2 weeks ago

    Berwyn, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Berwyn, PA (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:24-40352 Pay Range: $25 - $26.50/hour. Employee benefits include, but are not limited to, health...

  • Customer Service Representative

    2 weeks ago

    Berwyn, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Berwyn, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-40352 Pay Range: $25 - $26.50/hour. Employee benefits include, but are not limited to, health...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Representative. This is a 06+months contract opportunity with long-term potential and is located in Berwyn, PA (Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID:24-40352 Pay Range: $25 - $26.50/hour. Employee benefits include, but are not limited to, health...

  • Client Services Director

    2 weeks ago

    Berwyn, Pennsylvania, United States State Street Corporation Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Front Office Services Manager. This is a critical role that requires strong leadership and technical skills to manage and maintain the production processing of multiple clients.Key ResponsibilitiesDevelop and implement risk management strategies to eliminate risk...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States nTech Workforce Full time

    Terms of EmploymentW2 Contract, 6 months (Possible Extension)This position is 100% onsite in Berwyn, PA. Local candidates onlyThe work schedule is Monday-Friday, 8 AM-5 PM.Our client is seeking two (2) Contract Liasions to join the DelChester New Business Department. In this role, you will provide high-quality customer service by assisting customers with...

  • Client Service Specialist

    3 weeks ago

    Berwyn, Pennsylvania, United States World Insurance Associates LLC Full time

    About the RoleAs a Client Service Representative at World Insurance Associates LLC, you will play a vital role in delivering exceptional service to our clients, setting us apart from the competition.Your daily support for clients and members will assist them in optimizing their benefits coverage as they navigate the healthcare landscape.Key...

  • Customer Service Representative Mid

    2 weeks ago

    Berwyn, United States Mindlance Full time

    PR:$24.84/hr Job Description: A Mid-level Customer Service Representative is responsible for providing high-quality customer service and support to customers of a company. Responsibilities may include: Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat. Providing information about products or services, including...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States nTech Workforce Full time

    Pay Rate: 26/hr on W2This position is 100% onsite in Berwyn, PA.Terms of EmploymentW2 Contract, 6 months (Possible Extension)This position is 100% onsite in Berwyn, PA.Local candidates onlyThe work schedule is Monday-Friday, 8 AM-5 PM.OverviewOur client is seeking two (2) Contract Liasions to join the DelChester New Business Department. In this role, you...

  • Customer Service Representative

    2 weeks ago

    Berwyn, United States Crossfire Consulting Full time

    Job Description: A Mid-level Customer Service Representative is responsible for providing high-quality customer service and support to customers of a company. Responsibilities may include: Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat. Providing information about products or services, including detailed...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States Crossfire Consulting Full time

    Job Description: A Mid-level Customer Service Representative is responsible for providing high-quality customer service and support to customers of a company. Responsibilities may include: Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat. Providing information about products or services, including detailed...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States Adecco Full time

    Would you like to join a Fortune 250 company and the nation’s largest energy delivery company, serving more than 10 million customers through six fully regulated transmission and distribution utilities? If so, apply now!Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Berwyn, PA!Pay rate:...

  • Customer Service Representative

    3 weeks ago

    Berwyn, United States Adecco Full time

    Would you like to join a Fortune 250 company and the nation’s largest energy delivery company, serving more than 10 million customers through six fully regulated transmission and distribution utilities? If so, apply now!Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Berwyn, PA!Pay rate:...

  • Customer Experience Representative

    2 weeks ago

    Berwyn, Pennsylvania, United States Pyramid Consulting Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Pyramid Consulting, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Customer Interaction: Handle a wide range of...

Senior Client Service Representative

4 months ago

Berwyn, United States World Insurance Associates LLC Full time

World Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World now has over 2,200 employees in over 260 offices across North America. With a billion dollar investment and significant growth plans in the months ahead, there has never been a better time to join a great team that is changing the industry. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our Employee Benefits Practice is a key component of our growth and focuses on a unique approach to delivering employee benefits solutions. You can learn more by visiting eb.worldinsurnace.com

SR. CLIENT SERVICE REPRESENTATIVE, EMPLOYEE BENEFITS

As a Client Service Representative, you will play a central role in driving service excellence for our clients that sets us apart from our competition. Your day-to-day client and member level service support will help clients and members maximize their benefits coverage as they navigate health care. You will be responsible for assisting with carrier and vendor claim resolution, member eligibility management and coordinating and answering employee benefits coverage questions as you serve clients and their employees. This role provides the opportunity to utilize your service and administrative skills to grow your employee benefits knowledge as you contribute to a strong team environment.

Responsibilities
Work independently and collaboratively with Client Managers and Producers to deliver exceptional client service and actively engage clients and members in their employee benefit programs as follows:

  • Assist with day-to-day service issues and concerns including claims, billing, eligibility, enrollment, and coverage issues.
  • Track daily service activities in Agency Management System and related technology to document intake, status and resolution of activity.
  • Assist clients in onboarding new employees and members to their benefits by enrolling them in elected plans online in BenAdmin systems or carrier portals.
  • Assist in managing billing and billing reconciliation issues to support proper carrier invoicing and accurate plan enrollment.
  • Communicate benefit coverage information to employees and members, including open enrollment options, carrier processes and educating others on available plan options.
  • Assist in updating Agency Management system with updated policy and coverage information, using benefit plan summaries/documents, amendments, etc.
  • Provide benefit enrollment support, including preparing materials, coordinating carrier materials and filing updated plan information and files in client files as part of document management requirements and according to workflows and assuring accuracy for compliance.
  • Building strong client relationships and engage service and sales team to address or handle escalated issues and client needs.
Requirements
  • Minimum 2+ years' experience dealing with health and welfare plans, ideally gained in a benefit carrier service center and/or consulting/brokerage firm
  • Strong client service orientation with a high sense of urgency to respond to client and member inquiries timely and in accordance with SLA's and key metrics
  • Strong communications both verbally and in written form effectively and in a timely manner
  • Self-starter with proven ability to work independently and within a team environment.
  • Strong detail orientation, with ability to apply knowledge to trouble shoot issues and solve problems
  • Knowledge or employee benefit plan designs, carrier and BenAdmin systems to respond to inquiries and track and document transactions and activities.
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • State Life and Health license required within 90 days of hire

Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.