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Enrollment and Training Specialist

4 months ago

Augusta, United States GOODWILL INDUSTRIES OF MIDDLE GA Full time
Job Details

Job Location
South Augusta Retail and Job Connections - Augusta, GA

Position Type
Part Time

Education Level
2 Year Degree

Salary Range
$20.00 - $22.00 Hourly

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Admin - Clerical

Description

General Summary: The primary duty of the Enrollment and Training Specialist (ETS) is to recruit and enroll eligible workforce development participants in intensive service programs including Helms Career Education, work readiness training, GED preparation, or other programs with the goal of job placement. The ETS may be required to deliver classroom training per approved training curricula related to work readiness.

Essential Duties and Responsibilities:
  • Provide direct outreach daily to educate eligible program participants about available services.
  • Track outreach efforts in a provided customer relationship management system.
  • Offer regularly scheduled orientation and enrollment sessions in-person and virtually.
  • Conduct one-on-one intake and assessment interviews with program participants.
  • Provide referrals to available social services and community resources that assist program participants with additional support services.
  • Maintain appropriate case notes at least weekly, conduct necessary assessments for new and existing participants, and enter data into the system in order to track progress & outcomes.
  • Facilitate classroom training on topics such customer service, interview preparation, resume writing, conflict resolutions, etc.
  • Keep highly organized files for each client and enter appropriate data and forms into the customer relationship management system(s).
  • Participate in community, partner, and outreach events as assigned.
  • Perform related duties as assigned or as the situation dictates.
Qualifications

Qualifications:
  • Bachelor's degree preferred, but not required.
  • 2+ years' experience in case management as well as training/facilitating.
  • Skill in making presentations to groups of participants.
  • Must be highly motivated and a self-starter.
  • Strong organizational and time management skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively and independently.
  • Proficiency in case management/customer relationship management software and documentation.
  • Proficiency in Microsoft Office Suite and CRM technology.
  • Valid driver's license and ability to travel with one's own car to multiple locations in/around the Augusta area.