Room Attendant

Job Description
Position: Room Attendant

Department: Housekeeping

Primary Responsibilities :
Perform Turndown Service at the standard detailed in the Standard Operating Procedures including the functions of:
Stretch the bed linen and leave top folded for guest to sleep (Change sheets upon request)
Place turndown chocolate by guest pillow
Tidy the guests' personal belongings (i.e. clothing, shoes, toiletries, etc.)
Clean and/or vacuum floors when necessary
Remove used towels and trash
Replenish amenities

Secondary Responsibilities :
Respond to varying special requests, including:
Emergency clean up
Providing additional requested amenities or furnishings
Communicate with guests regarding directions, providing descriptions of hotel amenities and facilities

Normal Working Hours :
5:00pm-9:30pm
Must be available Sunday - Saturday & all holidays

In order to be successful in this position, the ideal candidate must meet the following criteria

Past Work Experience Requirements :
Housekeeping experience in hotel or professional work environment preferred.
One year consecutive work history showing dependability& commitment to the job, OR
If a candidate has no work history within the past year, dependability and commitment can be demonstrated through non-paid activity or involvement such as school, extracurricular activities or volunteering.
Satisfactory performance and attendance with 5 or less absences per year.

Educational Requirements :
High School Diploma or G.E.D. required

Communication Skills Requirements :
Ability to effectively communicate with internal & external customers.
Ability to quickly solve and respond to problems

Technical Requirements :
None

Required Supervision :
Directions given by supervisor
Ability to follow directions
Must work independently

Other Requirements :
Must be flexible
Must have a neat & clean appearance
Must be able to perform all phases of cleaning.
Ability to handle pressure & deadlines.
Must be able to organize & plan tasks.
Must be able to work harmoniously with co-workers.
Maid work is a very personal guest service, must feel comfortable working around guests & their belongings

The selected candidate must be able to uphold the Greenbrier's Vision, as well as demonstrate the 12 Greenbrier Values of Safety, Honesty, Excellence, Respect, Empowerment, Pride, Teamwork, Loyalty, Commitment, Cleanliness, Responsibility, and Fairness.

*Requirements are subject to change

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