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Assistant Service Manager

3 months ago

Windsor, United States Tsugami America Full time
Join a USA Today Top Workplace

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

As a Field Service Technician you will be handling the repair and maintenance of Tsugami machine tool equipment, controls and other related components purchased by our customers. This position works on site at our various customer facilities to provide the highest level of quality and customer service satisfaction.

What You Will Contribute:
  • Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls for customer organizations.
  • Identify areas for performance improvement on equipment; perform and promote preventative maintenance on customer machine tool equipment.
  • Detect and resolve issues with electrical and mechanical components.
  • Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
  • Successfully communicate machine issues, status of install or status of machine repair to customer. Ensure accurate documentation is completed and submitted to office and customer (i.e. service report, install report).
  • Make certain that customer commitments are performed as planned to ensure complete customer satisfaction.
  • Develop and maintain partner relationships with our suppliers and vendors.
  • Participate in meetings, seminars, and training sessions to stay apprised of new developments in the field.
  • Maintain an in-depth technical knowledge of product lines represented by the company.
  • Stay up to date on vendor products, new technology and implements as appropriate.
Other Functions:
  • Perform related duties as required.
The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications and Competencies:
  • Associate's degree or equivalent experience in a related field is helpful; High School Diploma/GED from a technical school is required.
  • Minimum of one year of applicable experience is required.
  • Familiarity with the use of precision measuring equipment (dial indicators, micrometers)
  • Experience with precision rotating machinery, spindles, precision bearings (optional)
  • Proven experience working with CNC controls.
  • Basic understanding of electrical, pneumatic and hydraulic schematics.
  • Advanced problem solving skills and attention to detail with technical proficiency is required.
  • Ability to read and understand drawings and schematics.
  • Intermediate to sophisticated level skills in software associated with Microsoft programs and other related business programs, as the need arises.
  • A valid driver's license is required.
  • Ability to travel up to 100% of the workweek; some overnight travel required.
  • May be required to travel domestically within US.
  • Ability to work in a fast-paced environment and balance multiple priorities.
  • Able to think quickly, assess a situation and make a sound decision.
  • Proven written and verbal communication, listening, organization and priority setting skills.
What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:
  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program
Tsugami America is a division of Morris Group, Inc. (MGI). MGI is a privately held company that owns and operates eighteen divisions that supply high precision machine tools and related technology to manufacturers throughout North America. It is also the largest machine tool distribution company in the eastern half of the United States, and the exclusive source for Tsugami Precision CNC Lathes, Vertical Machining Centers, Horizontal Machining Centers and Multi-tasking machines in North America. The firm's headquarters is in Windsor, Connecticut.

In 1978, the company became the exclusive North American source for Precision Tsugami machine tools, and since then the division's only mission has been to enhance and promote Tsugami CNC machine tools and innovative engineering solutions in the U.S., Canada, and Mexico.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Job Requisition ID: 842A

Locations Windsor, CT