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Specialist I

4 months ago

Cleveland, United States Collabera Full time

Description

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Specialist I

Contract: Brooklyn, Ohio, US

Salary: $23.00 Per Hour

Job Code: 349181

End Date: 2024-06-07
Days Left: 10 days, 3 hours left

Apply

PR:$21/hr-$23/hr

About the Role:
  • Under direct supervision, the Specialist is primarily focused on executing basic processing and/or quality verification work following defined procedures.
  • The Specialist is responsible for routine operational and/or administrative work and escalates any issues.
  • This position involves client support, quality review functions through telephone or written requests, timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance in a high performing work team environment.
Responsibilities:
  • Administer defined procedures, analyses, tasks, and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process.
  • Assist in reviewing or ensuring proper documentation or procedures are used for basic activities.
  • Perform basic routine tasks assigned by manager, including service in relation to routine billing inquiries, service requests, suggestions, and complaints from customers.
  • Complete work by following clearly defined procedures.
  • Provide world-class level of quality customer service and teamwork.
  • Answer client questions and inquiries phoned in directly to Loan Services.
  • Perform accurate and timely monetary processing, including processing Dollar Transaction Forms and Loan Initial Funding Requests via the Centralized Funding process.
  • Balance general ledger entries via Automated Posting Application (APA) to minimize account outages and work with the Accounting department to correct discrepancies.
  • Post DDA entries via APA, send out cashier checks, and process outgoing wires as needed based on service requests.
  • Process requests received via departmental Quest, databases, and Client system, including Fee Waiver requests and changes to indicative account information.
  • Perform maintenance transactions on CLS, such as setting up borrowing base ticklers, Advance Paydown ticklers, and other monetary and indicative system changes.
  • Review and take action on various reports to alleviate potential customer impact issues and ensure system integrity.
  • Research requests to a logical conclusion and execute remedial action, communicating results effectively and timely.
  • Perform quarterly Operational testing as scheduled.
Education Qualification:
  • High school diploma or equivalent required.
  • Bachelor's degree in Finance, Business Administration, or related field preferred.
Required Skills:
  • Strong attention to detail and accuracy.
  • Excellent organizational and time management skills.
  • Ability to follow defined procedures and work effectively in a team environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in MS Office applications.
  • Prior experience in banking, loan servicing, or financial services preferred.
Job Requirement
  • MS office
  • DDA Entries
  • General Entries
  • Accounting
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Srujan R
  • srujan.rontala@collabera.com


Apply Now