Compensation Customer Success Manager
5 months ago
Location: Remote
Level: P4
About Pequity:
At Pequity, we're dedicated to modernizing compensation management with cutting-edge software solutions that make pay decisions transparent and equitable. We bridge the gap between employers and their workforce, ensuring a fair and motivating workplace culture. The world's fastest growing companies trust Pequity to power their compensation programs - like Instacart, SoFi, Canva, and Uber Freight.
Job Overview:
We are seeking a Compensation Customer Success Manager who embodies the hybrid vigor of a compensation business partner and a customer success manager. This role requires a strategic thinker who can not only nurture and expand our customer relationships but also adeptly implement our compensation management software. The ideal candidate will have a strong background in HR or compensation combined with a passion for delivering exceptional client service.
You Are: Organized. People oriented. Thrive on data gathering. Responsive and punctual.
Key Responsibilities:
- Build and organize processes that create a strong customer experience across the Pequity internal teams.
- Collaborate across Pequity Compensation Solutions, Pequity Support, and Pequity Product team to handle customer concerns and projects, and deliver an optimal, organized plan for customers.
- Develop and maintain strong relationships with customers, understanding their business needs and challenges to ensure that Pequity's software solutions align with their compensation goals.
- Act as a strategic advisor to clients on compensation best practices, helping them understand the full capabilities of Pequity's software.
- Manage the onboarding and implementation process for new clients, ensuring a smooth transition and a strong start with our platform.
- Provide ongoing support and training to clients, assisting them in optimizing their use of Pequity's products.
- Collaborate with the product development team to relay customer feedback and help shape future product enhancements.
- Conduct regular check-ins and account reviews to monitor client satisfaction and proactively address any issues.
- Develop resources, workshops, and webinars to educate clients on compensation trends and product updates.
- Drive customer loyalty and retention through outstanding service and support.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field. A focus on compensation management is highly desirable.
- Adept at using spreadsheets, Excel, including creating pivot tables and calculations.
- 5+ years of experience in a customer success, account management, or HR/compensation role, preferably in a tech or SaaS environment.
- Strong understanding of compensation structures and market trends.
- Excellent communication and interpersonal skills, with the ability to engage and educate customers effectively.
- Proven track record of fostering positive client relationships and delivering measurable business results.
- Comfort with technology and the ability to master new software quickly.
- Ability to work in a dynamic, fast-paced environment.
Why Pequity:
Join us and be part of a visionary company that is transforming the landscape of compensation management. At Pequity, we value innovation, integrity, and inclusivity. We offer a competitive salary, comprehensive benefits, and the opportunity to make a significant impact in a crucial area of HR technology.
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