Customer Service Representative

2 months ago

Danville, United States First National Bank Full time

Job Type

Full-time

Description

Are you passionate about building relationships and helping others? Do you enjoy a fast-paced, customer focused environment? At First National Bank, we pride ourselves on extraordinary customer experience, and that wouldn't be possible without an extraordinary team We are seeking a Customer Service Representative/Teller (CSR/Teller) to join our team in Danville, VA

The CSR/Teller is the face of First National Bank and an essential member of the Retail branch team, making a meaningful impact on the lives of our customers and communities. The CSR/Teller must embody the high-performance behaviors of teamwork, professionalism, leading by being a positive example, and service:

  • Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fast paced environment
  • Have proven proficiency in cash handling and verbal communication
What's in it for you?
  • Competitive salary and other bonus opportunities
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous Paid Time Off (PTO) and 11 paid holidays
  • Paid Parental Leave and other paid extended leave for eligible employees
  • 401(k) Match Program and Pension Plan
  • Tuition Reimbursement
  • Great health and well-being benefits including: telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and various supplemental plans
  • We focus on the growth and development of our employees. CSR/Tellers at FNB have a variety of career paths and the ability to build the career they desire
What will you be doing in this role?
  • Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to: accepting deposit and withdrawal requests, loan payments, verifying cash, signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits, while reporting discrepancies to Supervisor
  • Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system
  • Handling customer questions or concerns and determining if Supervisor input is necessary
  • Performing daily branch functions such as processing night deposits and mail, balancing and servicing the ATM, and may be responsible for Bank opening and/or closing
  • Providing additional customer services including Cashier's Checks, Travel Cards, and Gift Cards and cross selling Bank products and services by referring clients to other departments as appropriate
  • Following directions from members of Management and complying with all department and company policies and procedures
Requirements

What will you need?
  • High School diploma or equivalency required; Associate's degree preferred
  • Prior Teller experience and basic knowledge of relevant banking regulations preferred
  • Working knowledge of Microsoft Office products
  • To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision
  • An effective verbal, written, and interpersonal communication skills with ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly
  • Possess basic math skills including the ability to add, subtract, multiply and divide whole numbers, fractions and decimals; calculate interest and account balances; locate routine mathematical errors; and count currency and coin
Physical/Environmental Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
  • This position works in a normal office environment
  • While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
We are proud to be an EEO/AA/M/F/Disabled/Veteran employer

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