Customer Success Manager
2 weeks ago
Curenta is seeking a proactive and results-driven Customer Success Manager to join our team, focusing on Assisted Living Care SaaS solutions. This role is pivotal in ensuring client satisfaction, onboarding new customers, and driving subscription growth. The ideal candidate will excel in creating impactful training materials, fostering strong client relationships, and helping customers maximize the value of our software solutions.
As the primary point of contact for clients, the Customer Success Manager will oversee onboarding, education, and ongoing support to ensure seamless adoption of product features and functionalities.
Key Responsibilities:
Client Onboarding:
- Manage the onboarding process for new clients, ensuring a smooth transition and thorough understanding of the SaaS platform.
- Conduct personalized training sessions tailored to client needs, delivered both in-person and through remote tools.
- Develop comprehensive training materials, including videos, guides, and documentation, to educate clients on platform functionalities and updates.
- Regularly revise training content to reflect the latest features or improvements.
- Proactively engage with clients to introduce and explain new features, ensuring successful adoption and optimal software usage.
- Serve as a trusted resource for client inquiries, concerns, and troubleshooting needs.
- Identify opportunities to expand subscriptions by presenting features or packages that align with client needs.
- Build strong relationships with key stakeholders to drive satisfaction, renewals, and upgrades.
- Track and analyze customer success metrics, including satisfaction scores, feature adoption rates, and subscription growth.
- Maintain detailed records of client interactions and feedback using CRM tools.
- Gather and share client feedback with product and development teams to enhance platform functionality and overall customer satisfaction.
Minimum Qualifications:
Education:
- Bachelor's degree in Business, Healthcare Administration, or a related field.
- At least 6 years of experience in customer success, client onboarding, or account management within the assisted living, senior care, or healthcare SaaS industries.
- Proven experience working directly with assisted living facilities or senior care providers.
- Exceptional verbal and written communication skills, with the ability to effectively convey technical information to non-technical healthcare professionals, including facility administrators and caregivers.
- Demonstrated experience in creating training manuals, instructional videos, and user guides tailored to assisted living care teams.
- Hands-on experience with SaaS platforms and tools, particularly those designed for healthcare operations, care coordination, or resident management.
- Proven ability to set, track, and analyze KPIs such as feature adoption rates, customer retention, and subscription upgrades.
- A strong track record of building and maintaining relationships with assisted living facility teams, ensuring high satisfaction and loyalty.
Certifications:
- Certification in customer success, care coordination, or account management (e.g., CCSM, CSM).
Why Join Curenta?
- Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, making a real impact on the world.
- Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
- Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
- Competitive salary and benefits package: We offer a competitive salary [$80,000 to $100,000 annual gross salary] and benefits package to our employees [i.e. Health Insurance, Dental, Vision, and 401(k)].
-
Lead Customer Success Manager
6 months ago
Irvine, United States Cie Digital Labs Full timePerforma is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving...
-
Customer Success Manager,
1 month ago
Irvine, United States Curenta Full timeCurenta is seeking a driven and strategic Customer Success Manager to ensure our clients maximize the value of our AI and B2B solutions. In this role, you will be responsible for building and maintaining strong client relationships, driving product adoption, and transforming satisfied customers into long-term advocates for Curenta. The ideal candidate is...
-
Customer Success Professional
1 week ago
Irvine, California, United States Wolters Kluwer Full timeWe are seeking skilled professionals to fill the role of Customer Success Associate with our growing team at Wolters Kluwer. As a global leader in legal entity management, corporate compliance and due diligence solutions, we serve businesses and law firms worldwide.Job SummaryThis role offers an opportunity to work closely with customers from Corporations,...
-
Customer Success Specialist
2 weeks ago
Irvine, United States Crown World Full timeDescription Essential Functions: Serves as a point of contact for new accounts during customer's initial onboarding lifecycle. Manages new customer account information in applicable customer management application(s). Resolves customer inquiries, including troubleshooting technical inquiries related to orders. Tracks incoming orders for assigned customer...
-
Irvine, California, United States Syntiant Full timeAt Syntiant, we are seeking an experienced technical professional to join our team as a Field Application Engineer. This exciting role requires expertise in Syntiant technology, strong interpersonal skills, and the ability to work closely with sales and product management to drive customer success.Key Responsibilities:Work closely with sales and product...
-
Customer Success Expert
7 days ago
Irvine, California, United States PriceSpider Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Partner to join our team. This individual will serve as the primary relationship manager for Tier 1 Strategic Accounts, including Fortune 100 companies.The successful candidate will focus on revenue generation through managing Annual Recurring Revenue (ARR) and ensuring the health of...
-
Patient Success and Care Manager
3 weeks ago
Irvine, United States Curenta Full timeJob Overview: We are seeking a dynamic and compassionate Patient Success and Care Manager to lead efforts in delivering exceptional patient experiences and improving care outcomes. This role is pivotal in ensuring seamless coordination between patients, families, and care teams while driving initiatives to enhance satisfaction, engagement, and adherence to...
-
Customer Experience Manager
1 week ago
Irvine, California, United States Squishable Full timeExperience the Joy of Customer Service with SquishableWe are seeking an enthusiastic and customer-focused individual to join our team as a Seasonal Retail Sales Lead at Squishable.This is a part-time role that will last from October 1, 2024, to January 15, 2025. As a member of our team, you will be responsible for delivering exceptional customer experiences...
-
Client Success
4 weeks ago
Irvine, United States Ultimate Staffing Services Full timeJob DescriptionJob DescriptionUltimate Staffing is seeking a Client Success - Work Order Manager to join a growing Construction company in Irvine. This is a direct hire role paying $76,0000- $80,000 annuallyHours: M-F 8am- 5pm or 7am- 4pm - onsite, however may change as business needs changeON CALL once every 12 weeks- Additional pay for rotating on-call...
-
Customer Service Account Manager
9 hours ago
Irvine, United States Alleviate Financial Solutions Full timeClass Start Date: January 6th, 2025 Are you a master at turning clients' frowns upside down? Do you have a knack for making people feel like rockstars? If so, we've got the perfect opportunity for you! Join our dynamic team as a Client Success Champion Extraordinaire! As a guardian of client happiness, you'll be the friendly face behind every success story,...
-
Customer Success Representative
1 week ago
Irvine, California, United States Super Color Digital, LLC Full timeSuper Color Digital, LLC is a leader in the graphics, signage, and display industry. We are seeking a highly motivated and driven individual to join our Sales Team as a Sales Development Representative (SDR). This role offers an excellent opportunity for career advancement and growth in sales.About the CompanyAt Super Color Digital, we pride ourselves on...
-
Irvine, United States Taco Bell Full timeWho is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand...
-
Irvine, United States Taco Bell Full timeWho is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand...
-
Customer Practice Manager, AMER-US-CST, HCLS
2 weeks ago
Irvine, United States Amazon Web Services, Inc. Full timeThe Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM...
-
Manager, Market And Customer Activation
3 months ago
Irvine, United States Bestinfo Systems LLC Full timeManager, Market And Customer Activation_Irvine, CA _Full-Time(FTE)_Direct HirePosition: Manager, Market And Customer ActivationLocation: Irvine, CABase Salary : $87,500 to $120,000 + Best-In-Class BenefitsRelocation Assistance Available: Possible for ideal candidateJD:Responsibility:Drives and executes market and customer activation strategies within current...
-
Irvine, United States Taco Bell Full timeWho is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand...
-
Entry Level Customer Service Associate
2 weeks ago
Irvine, United States Eclipse CA Inc Full timeOur ever-evolving team will be adding a fresh and innovative entry-level Customer Service Associate to our Marketing and Customer Service Department. The entry-level Customer Service Associate who we select to join us will gain a complete understanding of every department within our firm with the help of intensive training provided by our management staff....
-
Customer Service Representative
19 hours ago
Irvine, United States Disability Solutions Full timeDo you have the need for speed? Do you thrive in a fast paced, energetic work environment that focuses on serving our customers? If so, K1 Speed is the place for you. As the nations indoor electric karting leader and innovator for over the past decade, K1 Speed does not compromise on the quality and value of the product we offer. Through our industrial...
-
Irvine, United States Taco Bell Full timeWho is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone's favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We're not only the largest Mexican-inspired quick service brand...
-
Manager of Product Management
3 weeks ago
Irvine, United States Movement Search & Delivery Full timeLooking for a Technical Project Manager to manage a team of Project and Product Managers. Must have managed the product management of a physical product like an appliance, auto part, or some type of engineered piece of equipment.*WE ARE NOT LOOKING FOR IT PROJECT MANAGERS. MUST BE OUT OF A PHYSICAL PRODUCT*MUST BE AUTHORIZED TO WORK IN THE USWorld-class...
