Customer Success Manager
3 months ago
Our impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers' enterprise and advance sustainable business growth. Through enterprise-wide partnerships, we provide tiered, outcome-based water solutions tailored to specific industries. Together with our customers, we help ensure businesses and their communities have access to the water they need to thrive.
What You Will Do
Tactical
- Scope and cost the digital solutions for assigned multi-site enterprise customers with input from subject matter experts.
- Assist the solutions strategist and other team members to develop a customer-specific digital solution suite, digital solutions costing, program proposals and financials for approval.
- Work with the legal team, the SBU team and other team members to develop the customer-specific contract documents for the digital solutions.
- Build a digital solution success plan with specific objectives, key milestones and metrics to deliver value to assigned enterprise customers.
- Ensure the successful deployment of digital solutions and digital success plan through the pre-sale and post-sales phases of execution in a global matrix team.
- Manage issue resolution, daily status reviews, and communications as part of hyper care for programs to successfully transition the technology, processes, and data to support and ensure that the business can effectively operate in the new production environment.
- Track digital solution project implementation and digital success plan and report progress to the program manager and other stakeholders.
- On occasion, assist the corporate account managers to communicate the details of the digital program to assigned accounts.
- Continually work to improve the digital solution suite management and execution process.
- Understand the value of company digital programs to the customer and have the ability to actively promote this value to the customer and internal stakeholders.
- Provide tools, coaching, and expertise in change leadership to ensure digital solution change action plans are developed and executed across assigned enterprise customers.
- Partner across the organization in creation, testing and piloting of new digital solution execution processes.
- Ensure adequate digital solution training is delivered to customer, field, and sales associates.
- Candidate can reside anywhere in the United States near a major airport.
- Deploy digital water treatment solutions in various industries, including Food & Beverage, Data Centers, Chemical, Primary Metals.
- Bachelor's degree
- 8 years of experience in a digital business-to-business environment.
- 2 years of combined experience in digital product ownership and managing customer facing accounts.
- Experience with Sensors
- Experience with Data collection and Data Security
- Willingness/ability to travel 50%
- No immigration sponsorship available for this position
- Project Management Professional (PMP) or equivalent qualification.
- Experience with complex digital projects with multiple stakeholders.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources. With annual sales of $15 billion and 49,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and on-site service to promote safe food, maintain clean environments, optimize water and energy use, and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com .
Follow us on Twitter @ecolab , Facebook at facebook.com/ecolab , LinkedIn at Ecolab or Instagram at Ecolab Inc .
#li-usnw
#LI-Remote
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance ) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
-
Associate Customer Success Manager
5 days ago
Naperville, United States Ecolab Full timeOur impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers' enterprise and advance sustainable business growth. Through enterprise-wide partnerships, we provide tiered, outcome-based water solutions tailored to specific industries. Together with our customers, we help ensure businesses and...
-
Associate Customer Success Manager
3 months ago
Naperville, United States Ecolab Full timeOur impactful program, Ecolab Water for Climate, is designed to turn climate commitments into local actions across our customers' enterprise and advance sustainable business growth. Through enterprise-wide partnerships, we provide tiered, outcome-based water solutions tailored to specific industries. Together with our customers, we help ensure businesses and...
-
naperville, United States FAvor Partners Full timePOSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...
-
Naperville, United States FAvor Partners Full timePOSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...
-
Naperville, United States FAvor Partners Full timePOSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...
-
Naperville, United States FAvor Partners Full timePOSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...
-
Naperville, United States FAvor Partners Full timePOSITION SUMMARY, IDEAL CANDIDATE:We are looking for a person to oversee North American customer delivery and transportation logistics plans for the USA warehouse and operations hub located in Chicago. Background in customer-driven warehouse management or transportation management role would be a good fit. The main purpose of the role; ensure customers...
-
Customer Service Manager
4 weeks ago
Naperville, United States Endotronix, Inc Full time $70,000 - $85,000Job DescriptionJob DescriptionWHO ARE WE?Welcome to Endotronix, where we're rewriting the playbook on heart failure treatment. We're not just a medical device company; we're trailblazers on a mission to redefine healthcare. Our star player? The Cordella Heart Failure System (CHFS). This game-changing technology isn't just about...
-
Naperville--Customer Service Manager
4 weeks ago
Naperville, United States Binny's Beverage Depot Full timeDescription The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong...
-
Customer Financial Manager
4 weeks ago
Naperville, United States Fleet Jobs Full timePosition Summary: Manage all financial aspects for all locations for one customer across the country. Leads and directs the financial teams to support operations and the customer. Position will provide contract knowledge and analytical support for various processes as well as provide additional support to other functional areas. The Customer Financial...
-
Customer Service Specialist
7 days ago
Naperville, Illinois, United States Bluco Corporation Full timeAbout the RoleWe are seeking a highly skilled Customer Service Engineer to join our team at Bluco Corporation. As a key member of our operations team, you will play a critical role in ensuring the success of our daily operations.Key ResponsibilitiesCustomer InteractionManage and fulfill customer orders, providing exceptional service and communication.Respond...
-
Customer Service Engineer
4 weeks ago
Naperville, United States Bluco Full timeJob DescriptionJob DescriptionSalary: $90k - $110k base salaryOur manufacturing company, Bluco, is seeking to hire a Customer Service Engineer, that will be an invaluable contributor to the success of daily operations. We are on the lookout for someone who can excel at being the bridge between our Sales team and our customers, possessing solid technical...
-
Customer Service Representative
2 weeks ago
Naperville, United States The Boyd Group Full timeCompany: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW...
-
Customer Service Representative
1 week ago
Naperville, Illinois, United States Nando's Peri-Peri Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our Nando's Peri-Peri team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our...
-
Senior Customer Operations Specialist
2 months ago
Naperville, United States Endotronix, Inc Full timeJob DescriptionJob DescriptionWHO ARE WE?Welcome to Endotronix, where we're rewriting the playbook on heart failure treatment. We're not just a medical device company; we're trailblazers on a mission to redefine healthcare. Our star player? The Cordella Heart Failure System (CHFS). This game-changing technology isn't just about...
-
General Manager
2 months ago
Naperville, United States Gerald Auto Group Full timeJob DescriptionJob DescriptionGeneral Manager If you love to win and are fiercely competitive, then don’t let this amazing opportunity pass you by. We are looking for an automotive General Manager to lead our Toyota store. We are looking for a candidate who is a successful leader that is energetic, passionate, highly motivated and ready to guide an...
-
Body Shop CSR
3 weeks ago
Naperville, United States Gerald Auto Group Full timeBody Shop Customer Service Representative - Automotive We are looking for individuals who have a passion for people in a work environment dedicated to our customers and the success of our team members. This position requires versatility in handling customers and the details associated with ensuring a positive experience throughout the repair process. Job...
-
Body Shop CSR
7 days ago
Naperville, United States Gerald Auto Group Full timeBody Shop Customer Service Representative - Automotive We are looking for individuals who have a passion for people in a work environment dedicated to our customers and the success of our team members. This position requires versatility in handling customers and the details associated with ensuring a positive experience throughout the repair process. Job...
-
Body Shop CSR
4 months ago
Naperville, United States Gerald Auto Group Full timeJob DescriptionJob DescriptionBody Shop Customer Service Representative – AutomotiveWe are looking for individuals who have a passion for people in a work environment dedicated to our customers and the success of our team members. This position requires versatility in handling customers and the details associated with ensuring a positive experience...
-
Account Manager
3 days ago
Naperville, United States Avenica Full timePosition: Account Manager (HYBRID)Location: Lockport, ILWorksite Arrangement: Hybrid 2-3days/week in officeSalary: $60,000 annually Overview:Avenica is currently evaluating talent for a Customer Account Manager in the logistics and transportation industry. Great opportunities for long-term growth! This person will be responsible for monitoring customer...
