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Operations Manager, Site Systems

1 month ago

Atlanta, United States 1-800-FLOWERS.COM, INC. Full time

The Operations Manager, Site Systems position is a managerial level position that oversees the operational systems for the Atlanta facility. This position requires a comprehensive knowledge of operational systems, policies and procedures as well as the ability to effectively recommend and implement them. It directs a team of skilled and non-skilled professionals where safety is the main priority. It requires consistent execution of company-wide processes. The Manager of Site Operations Systems is constantly looking for ways to improve the site and team as well as meet industry and company standards.

Responsibilities:

Major responsibilities of the position are listed below. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Regularly coordinates with Head of Production, Head of Warehouse, and Head of Outbound and their teams to optimize operations through waving decisions.
  • Responsible for waving operations, including load optimization, in the facility from ticket allocation to printing of picktickets.
  • Develops and maintains KPI tools and tracking including capacity, volume, etc.
  • Responsible for building optimization with slotting and task management in the facility.
  • Coordinates with Central Systems Support for Continuous Improvement activities, as well as system rollouts, testing, and development.
  • Ensure execution of business systems reports and activities
  • Deployment of staff based upon site priorities (may change with seasonal work)
  • Prioritization of systematic operations tasks at the site
  • Provide SME knowledge for system planning
  • Make sure that site goals, processes and activities stay in alignment with the enterprise
  • Look for opportunities to continuously improve (and socialize learnings with peers at other sites)
  • Ability to help lead implementation of new automation that will interface with systems.
  • Full ownership of execution and identifying improvement opportunities of the WMS, WES and other supporting warehouse systems
  • Other Job Duties as assigned.

Qualifications:

  • Bachelor's degree in Information Technology, Business, Communication, Management or related field preferred
  • Ten years of experience in facilities/warehousing required
  • Five years of experience in a managerial role located in a facility/warehouse environment required
  • Experience in wave planning and optimization strongly preferred
  • Strong technical aptitude and knowledge of operational systems
  • Excellent people management and communication skills
  • Experience in an automated warehouse environment is required
  • Experience in ERP and WMS systems are required
  • Experience with WES (warehouse execution system) is highly preferred
  • Experience with Oracle, Logfire (newly named Oracle WMS Cloud), SAP, and/or New Dawn (WES) are a plus.
  • Strong problem solving and negotiation skills
  • Strong understanding of operational activities and systems knowledge
  • Proficient knowledge of inventory and inventory controls
  • Proficient in Microsoft Office