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Crisis Manager 5

4 months ago

Temple, United States CENTRAL COUNTIES CENTER FOR MENTAL Full time
Job Details

Job Location
Temple Main - Temple, TX

Position Type
Full Time

Education Level
Graduate Degree

Travel Percentage
Up to 25%

Job Shift
Day

Description

Salary Commensurate With Experience

Minimum Starting Salary $72,904.00

Benefits
  • On-call stipend up to $15,000 per year
  • Hybrid work schedule available after successful completion of conditional offer period (which is typically six (6) months in length)
  • Health
  • Dental
  • Vision
  • Life Insurance
  • Generous Paid Time Off - 9.23 hrs per pay period
  • 10 Observed Company Paid Holidays
  • 8 Hours Annual Volunteer Time Off
  • Retirement Plan w/ Employer Match
  • Employee Assistance Program
  • Flexible Spending Account
GENERAL DESCRIPTION

Performs advanced (senior-level) managerial work administering the daily operations and activities of an agency's business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Oversees the performance of the contractually required crisis service array and activities the Mobile Crisis Outreach Team (MCOT), Rural County Crisis Response (RCCR), and Crisis Residential programs.
  • Provides clinical and administrative supervision to the staff assigned to the above programs to include Qualified Mental Health Professionals, Licensed professionals, support/clerical staff.
  • Oversees staff of the rural county crisis response program that act as a liaison with agencies and internal programs to explain the programs and agency statutory requirements.
  • Provides consultation to Center staff in highly specialized clinical matters related to Risk Assessments, Mental Health and the Justice Involved programs/clients.
  • Develops and maintains effective relationships with community members, Courts, Law Enforcement Agencies and Community agencies.
  • Ensures 24 hours a day, 7 days a week, and 365 days coverage of crisis services programs.
  • Conducts monthly staff meetings for case coordination and communicating program policies and procedures.
  • Oversees/prepares the collection, organization, analysis, and preparation of materials in response to requests for program information and reports.
  • Assures program productivity is maintained by monitoring program data and provides all metric documentation to the BH Operations manager monthly.
  • Assesses program and service quality by conducting chart audits, analyzing consumer satisfaction surveys, informal and formal feedback and external reviews and implementing process improvement actions as required.
  • Participates in regional and state initiatives and committees.
  • Directs Department's Crisis Response/CISD/HNT teams by serving as the Suicide Prevention Coordinator and leads the Zero Suicide committee initiatives at CCS and reports progress to the Executive Director or delegated authority.
  • Provides direct supervision and coaching to assigned staff monthly & as needed to ensure quality services.
  • Plans and writes a variety of reports, correspondence, needs assessments, and other documents for such audiences as Court, Law Enforcement Officials, and citizens.
  • Oversees the intake process for individuals coming into crisis services and/or completed crisis services and will remain in outpatient care at Central Counties Services.
  • Conducts psychiatric hospital discharge follow-up services to include evaluation of diagnosis.
  • Other duties as assigned.
  • Must stay compliant with all required training.
  • If assigned supervisory responsibilities, supervisor shall apply the principles, techniques and procedures of Positive Coaching in order to increase collaboration and build job skills, meeting with employees on a scheduled basis, depending on the position at least monthly or quarterly to provide formal coaching.
  • Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program's processes.
  • Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
  • Frequent daily driving within the catchment area is required.
GENERAL QUALIFICATIONS

Experience and Education
  • Current First Aid and CPR, including AED, current driver's license and bi-annual DMV review, maintain professional license, and all required annual training requirements.
  • Graduation from an accredited Masters Level or Doctoral program with a degree in the mental health field
  • Clinical licensure as an LPC, LCSW, or LP, LMFT Senior level experience providing mental health and/or substance abuse services including diagnostic evaluations, outpatient treatment, crisis intervention, and case management to adults or children in a community setting.
  • Must be licensed in the state of Texas.
  • Minimum of three years program management experience in a similar setting or advanced senior level clinical duties and advanced post graduate education/training in mental health and the law preferred.
Preferred Requirements
  • Clinical and administrative experience working with individuals with a mental illness and/or co-occurring substance abuse disorder in a hospital or emergency setting; bilingual (English/Spanish).
Knowledge, Skills, and Abilities
  • Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
  • The Supervisor of MCOT and Intake must be licensed in Texas as a clinical social worker, clinical psychologist, or licensed professional counselor.
  • Must have extensive knowledge of clinical supervision of other professional or paraprofessional staff, knowledge of the system of care in Central Counties.
  • Must have an advanced knowledge of current treatment interventions for individuals who have a mental illness and/or co-occurring substance abuse disorder, psychopharmacology, and crisis intervention.
  • Must have specialized knowledge of mental health and the law and risk assessment.
  • Knowledge of local, state and federal laws related to the program area; public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training and marketing techniques; and of program management processes and techniques.
Relationship skills
  • Ability to communicate effectively, both verbally and in writing.
  • Work behavior must be compatible with Center value statement and Policies and Procedure Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
  • Ability to perform tasks effectively and efficiently.
  • Ability to plan and schedule work and implement directives without constant supervision.
  • Ability to present a professional appearance and conduct when representing the center.
  • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
  • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Additional Requirements
  • Must have and maintain a valid drivers' license with an acceptable driving record.
  • Regular attendance and reliability is critical to business operations.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.