Medical Equipment Customer Service Representative

6 months ago

Nitro, United States Rotech Inc Full time
About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Overview and Responsibilities

Job Summary

We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)
  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned
Qualifications

Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen ( when applicable for the position )
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
  • High school diploma or GED equivalent, required
Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
  • Lift and carry office equipment at times
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
Rotech Information

Benefits
  • 401k
  • Medical, Dental and Vision
  • Life Insurance and Disability
  • Generous Paid Time Off and Paid Holidays
  • Employee Discount Program
  • Employee Recognition Program
  • Bonus and Incentive Opportunities
  • Mileage reimbursement (when applicable for the position)
  • Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

  • Customer Service Associate

    1 month ago

    Nitro, West Virginia, United States Sid Saunders - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Sid Saunders - State Farm Agent, you will play a vital role in building strong relationships with customers and providing them with exceptional service.Key ResponsibilitiesEstablish and maintain customer relationships through regular follow-ups and communication.Use a customer-centric approach to educate...

  • Medical Assistant Student Extern

    1 month ago

    Nitro, West Virginia, United States CAMC Health System Full time

    Job SummaryAs a Medical Assistant Student Extern, you will assist in providing direct patient care under the supervision of a certified Medical Assistant, Registered Nurse, Licensed Practical Nurse, or Provider. Your responsibilities will include identifying and meeting the patient's needs in an outpatient setting, in compliance with hospital policy and...

  • Arby's Team Member

    4 weeks ago

    Nitro, West Virginia, United States Pilot Company Full time

    Job DescriptionAs an Arby's Team Member, you will be responsible for providing fast, friendly, and clean service to our guests. This includes maintaining inventory, managing and preparing food safely, and ensuring top-notch quality in all our food products.Key Responsibilities:Provide exceptional customer service and maintain a guest-focused cultureManage...

  • Medical Assistant Student Extern

    3 days ago

    Nitro, United States CAMC Health System Full time

    Job Summary Assists in providing direct patient care under the direct supervision of the certified Medical Assistant, Registered Nurse, Licensed Practical Nurse, or Provider. Identifies and meets the patient's need in an outpatient setting in compliance with hospital policy and procedure. Actively seeks out new learning opportunities throughout the clinic...

  • Medical Assistant Student Extern

    2 days ago

    Nitro, United States CAMC Health System Full time

    Job Summary Assists in providing direct patient care under the direct supervision of the certified Medical Assistant, Registered Nurse, Licensed Practical Nurse, or Provider. Identifies and meets the patient's need in an outpatient setting in compliance with hospital policy and procedure. Actively seeks out new learning opportunities throughout the clinic...

  • Medical Assistant Student Extern Position

    4 weeks ago

    Nitro, West Virginia, United States CAMC Health System Full time

    Job SummaryAs a Medical Assistant Student Extern, you will assist in providing direct patient care under the supervision of certified medical professionals. This role is ideal for students looking to gain hands-on experience in a clinical setting.Key ResponsibilitiesPerform direct patient assignments, applying good judgment and knowledge of skills required...

  • Truck Driver

    3 months ago

    Nitro, United States LB&B Associates Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Truck Driver

    4 months ago

    Nitro, United States LB&B Associates Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Truck Driver

    4 months ago

    Nitro, United States LB&B Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Truck Driver

    3 months ago

    Nitro, United States LB&B Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Truck Driver

    1 week ago

    Nitro, United States LB&B Full time

    Description LB&B Associates, Inc. provides services to some of the most formidable and exacting customers in the world - customers in the Federal and State Government, Fortune 500 companies, and other commercial firms - who require the support and services of highly motivated, skilled, and experienced personnel. Our 1,000 employees and associates across the...

  • Field Inspector

    6 months ago

    Nitro, United States Coastal Gulf & International, Inc. Full time

    Job Purpose:Performs routine inspection work in petroleum, petrochemical terminals, and refineries; also performs inspection work on board barges and ships following industry standards and procedures as well as the sampling and transportation of samples to the company’s laboratory and storage facilities.Duties and Responsibilities:Take product measurements...

  • Truck Driver Position

    4 weeks ago

    Nitro, West Virginia, United States LB&B Associates Full time

    LB&B Associates, Inc. is a leading provider of services to government and commercial clients. We are seeking a highly skilled Truck Driver to join our team in Nitro, WV.The ideal candidate will have a CDL A license and at least one year of experience in driving a manual transmission vehicle. They will be responsible for delivering goods to customers using a...

  • Port Engineer

    4 weeks ago

    Nitro, West Virginia, United States Kirby Inland Marine Full time

    Job Summary:The Port Engineer will be responsible for ensuring the maintenance and repair of vessel equipment, including dockside problem-solving and major shipyard repairs. This role requires strong organizational skills, the ability to adapt to changing schedules, and excellent communication and customer relations skills.Key Responsibilities:Evaluate and...

  • Laboratory Research Assistant

    4 weeks ago

    Nitro, West Virginia, United States Coastal Gulf & International, Inc. Full time

    About the JobJob title: Laboratory TechnicianReports to: Laboratory ManagerLevel: Individual ContributorClassification: Non-exemptStatus: Regular Full TimeJob Purpose: Laboratory Technicians perform routine laboratory tests under close supervision to determine chemical or physical characteristics of samples. They ensure that their duties are completed...

  • Laboratory Technician

    6 months ago

    Nitro, United States Coastal Gulf & International, Inc. Full time

    About the JobJob title: Lab TechnicianReports to: Lab ManagerLevel: Individual ContributorClassification: Non-exemptStatus: Regular Full TimeJob Purpose:Lab Technicians perform routine laboratory tests under close supervision to determine chemical or physical characteristics of samples. Lab Technicians ensure that their duties are completed accurately and...

  • Equipment Operator/Driver

    1 week ago

    United States, WV, Nitro, 25143 Clean Harbors Full time

    PC-Industrial is looking for an Equipment Operator/Driver to join their safety conscious team in Nitro, WV. The Equipment Operator is responsible for general labor and operating equipment within the facility.  As well as ensuring daily maintenance is performed, and any equipment issues are reported immediately.  Why work for HPC Industrial?  ...

  • Truck Driver

    4 weeks ago

    Nitro, West Virginia, United States Brenntag Full time

    Job Summary:We are seeking a skilled Truck Driver to join our team at Brenntag. As a key member of our logistics team, you will be responsible for safely transporting bulk, drummed, or bagged materials to our customers.Key Responsibilities:Loading and/or unloading of bulk, drummed, or bagged materialLTL Interplant Trailer Movement & Branch TransfersFollow...

  • Distribution Center Customer Service Associate

    2 weeks ago

    Nitro, WV, United States Genuine Parts Company Full time

    Job DescriptionJob holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision. Responsibilities Reviews and corrects coding for bills from...

  • CDL-A Dedicated Truck Driver | Regional | No Unloading

    2 weeks ago

    Nitro, United States CZ Logistics Full time

    Details: Make up to $1,550 a week! Guaranteed home weekly Dedicated account Drop and Hook Never unload a truck! Dry Van Benefits: Full benefits- medical, dental, vision, life 401K with company-matched funds Pay Protection of $1,060 per week $250 load bonus after 3rd load Additional mileage pay and safety bonuses available Paid vacations and holidays Needed...