Care Navigator

4 weeks ago

New York, United States Salvo Health Full time

Salvo is looking for an experienced LPN to support our chronic disease patients. In this role, you'll be a key contributor to the management and delivery of our care program, working closely with our patients, registered dietitians, and partner physicians to provide best-in-class care. You'll use your medical knowledge and product expertise to help our members navigate Salvo Health, assisting in medical and administrative tasks to keep the member moving through the program. Additionally, you'll help shape how we build and scale our product and process. Our ideal candidate is someone who enjoys the challenges of an early-stage start up, is eager to learn, process oriented, and has a patient-first mindset.

What You Will do:

    • Provide exceptional care, disease management and health education to patients
    • Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
    • Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
    • Help clients understand their motivations and create behavior change plans
    • Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
    • Coordinate with other clinical team members to provide an exceptional patient experience
    • Develop and maintain professional, support-oriented working relationships with patients and team members
    • Create and distribute health education materials to individual members as necessary
    • Work with a cross-functional product team to develop and constantly improve our in-app patient experience
Qualifications:
    • 2+ year of experience as Licensed Practical Nurse
    • 2+ years of experience in patient-facing or customer-facing roles
    • Excellent customer relation skills, as well as written and verbal communication skills
    • Knowledge of medical terminology and proficiency of general medical office procedures
    • Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
    • Strong analytical and proactive problem solving skills
    • Self-motivated, results-oriented and strategic thinker
    • Personal passion for health and wellness topics
    • Must be authorized to work in the United States
    • Experience working in telehealth or healthcare startup environment preferred
    • Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s


Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.

Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Forward, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.

Salvo is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.

Salvo offers a competitive salary and health benefits, a remote work environment, flexible time-off, a larger sense of mission, and professional development and entrepreneurial opportunities. Working alongside a bunch of super talented and friendly people, in a culture that likes to drive constant innovation, and marked by relentless curiosity and a sense of empathy.

Salvo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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