Customer Service Representative-Graveyard
3 days ago
We're looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple: improve more lives
What You'll Do
- Handle Inbound Calls: Manage high call volumes, providing efficient and professional support.
- Use Software Effectively: Assist with schedule adjustments, general questions, and basic company information.
- Maintain Schedules: Keep client and caregiver schedules updated and document all conversations thoroughly.
- Support Staffing Efforts: Work with branch teams to aid in staffing needs.
- Evaluate Client Inquiries: Direct and resolve Client Care inquiries appropriately.
- Communicate Schedule Changes: Notify clients and caregivers about updates, cancellations, and shift acceptances.
- Assist Caregivers: Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
- And More
- Location: Office environment (100% of the time)
- Shifts: Sunday-Wednesday 7pm-5:30am
- Passionate About Helping Others: If you're dedicated to improving lives, you're on the right track
- Customer Service Experience: Ideally, you have 2 years of experience in customer service.
- Strong Problem-Solving Skills: Excellent communication and technical proficiency are essential.
- Relevant Experience: Call center or healthcare experience is a plus.
At Family Resource Home Care, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive pay, medical/dental/vision plan, and matching 401(k), we'll shower you with perks, including:
- Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
- Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that
- 10 Paid Holidays: Enjoy time with friends and family during the holidays.
If you're ready to make a difference, we'd love to hear from you
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