General Manager
2 months ago
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation's leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The General Manager is a brand ambassador of Elevate Entertainment Group's dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for coordinating events and strategizing ways to create new avenues for revenue and maximizing sales to achieve Elevate Entertainment goals. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.
Responsibilities include but are not limited to:
- Trains, coaches and develops cast members in their specific job functions
- Interviews, hires and evaluates cast members
- Prepares administrative reports and special reports for senior management/corporate office
- Responsible and accountable for cash handling procedures and policies to avoid discrepancies
- Inspects building (including parking lot and lawn), and equipment conditions
- Initiates repair and maintenance on building, property and equipment according to company policy
- Organizes and conducts team meetings and training sessions
- Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
- Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents.
- Ensuring cast members meet EVO Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
- Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
- Performs other related duties as necessary or assigned
- Proven leadership and motivational skills
- Strong written and verbal communication skills
- Strong decision-making skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high-performance standards
- Bachelor's Degree in hospitality, management or related field preferred
- Minimum 5 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
- Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
- Proven track record of operational excellence
- Required state alcohol-server and Manager ServSafe Certification required
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
- Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Employer Paid Life Insurance and Short-Term Disability
- Vol Supplemental Life Insurance
- Vol Long-Term Disability
- Pet Insurance
- Flexible Spending Account
- Paid Time Off
- Cast Member Perks - discounts on Movies, Attractions, and F&B
- Cell Phone Reimbursement
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