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Transportation Specialist
4 months ago
Position: Transportation Specialists
Location: 8375 South River Parkway Tempe, AZ 85284
Schedule: 3 weeks of in person training Mon-Fri, then HYBRID after training (1 day a week in office, 4 days WFH)
When: starting 5/13
Schedule: Schedule WILL fall over both weekend days - candidates must be ok with any of the following schedules: Wed-Sun or Thurs-Mon or Fri-Tues
- Hours: Standard 8:30 AM-5 PM. (No overnight or night shifts).
- Effective middle of May, shift hours will be changing and some may change to 4-10’s (example: normal 5 day a week schedule will change to start at either 7 AM, 9:30 AM, or start at 11:30 AM) MUST BE OK with the new hours effecting at some point in May*)
Paying: $20.82/hr – not flexible, all candidates will be submitted at the same rate.
Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal)
JOB DESCRIPTION:
Must Haves:
- 1+ years of recent relevant experience in a heavy phone support role
- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
- Excellent professionalism is a must
- Experience using Excel and overall tech savvy
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
- Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT
- All candidates must be ok working over national and federal holidays as this company operates 365 24/7.
Day to Day
An employer is looking for a large group of Transportation Specialists to start and join the ROC (relay operations center) team as they are staffing up for one of this company’s busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.
You will not be working with or taking calls from end-customers. This is not a customer service position This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy number of inbound calls and helping resolve issues.
A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).
This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.
Your permanent schedule after training will fall over the weekend (both Saturdays and Sundays) and your first 3 weeks of the job will be training which will be Monday-Friday in person/in office. This company operates 24/7 365, so being comfortable working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day and New Years Eve, is a must, as well as a heavy amount of OT and MOT (mandatory overtime) is important for this team throughout the year.