House Attendant-Lobby

1 month ago


Baton Rouge, United States Aimbridge Hospitality Full time

Job Summary

Versin en espaol disponible a pedido.

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events cleaning and setting-up meeting room functions delivering service items to guest rooms upon requests from the front desk and driving shuttle van when needed (property specific).

Responsibilities

QUALIFICATIONS:

+ High School diploma or equivalent and/or experience in a hotel or a related field preferred.

+ Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).

+ Must be able to convey information and ideas clearly.

+ Must be able to evaluate and select among alternative courses of action quickly and accurately.

+ Must work well in stressful high pressure situations.

+ Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

+ Approach all encounters with guests and associates in a friendly service oriented manner.

+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).

+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

+ Clean/Buff floors daily according to hotel standards.

+ Shampoo carpets in the public areas according to hotel standards.

+ Shampoo furniture as needed according to hotel standards.

+ Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift

+ Handle all requests for luggage assistance at check in/our in a friendly efficient and courteous manner.

+ Practice safe work habits to ensure safety to guests fellow associates and self.

+ Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.

+ At the end of the shift turn in all keys and assignment sheets to the Housekeeping or Front Office.

+ Complete daily assignment check list and submit to supervisor at the end of the day

+ Be familiar with Aimbridge Hospitality policies and house rules.

+ Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.

+ Put all equipment away properly after usage according to Aimbridge Hospitality standards.

+ Have knowledge of and assist in all emergency procedures during the overnight shift.

+ Clean and dust floors daily according to Aimbridge Hospitality standards.

+ Maintain hotel equipment in proper working order.

+ Maintain storage of hotel equipment in proper area.

+ Clean guestrooms as needed.

+ Complete special projects as assigned by the Housekeeping Manager.

+ Attend meetings as required by management.

+ Perform any other duties as requested by management.

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