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IT Operations Intern
4 months ago
We have a unique and vibrant culture at R4D. Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversity-of ideas, identities, perspectives and backgrounds-is vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative and entrepreneurial. We operate based on trust and respect. Teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better R4D.
This position is based in Washington DC and reports to the IT help desk manager.
Opportunity: R4D seeks an IT Operations Intern for the IT and Operations Team. The IT Operations Intern will provide desktop, network, and administrative support to the Internal Operations program. Responsibilities
- The IT Operations Intern's responsibilities will encompass a range of tasks including, but not limited to:
- Provide in person DC Office and remote end-user support, working with the IT helpdesk for Windows 10/11, Mac OS, Office 365 environment.
- Provide support for Office 365; Outlook, Word, Excel, PowerPoint, One Note, Teams, SharePoint, One Drive for Business and Adobe Creative Suite installation, configuration, and problem solving / troubleshooting.
- Provide assistance with setup and operation of audio-visual equipment in R4D conference rooms.
- Support for IT hardware, (i.e., laptop, printers, docking stations, monitors, etc.), software, asset tracking and management, systems, and general network troubleshooting.
- Support IT Service Special Projects, as assigned.
By the end of the internship, the candidate will gain the following educational knowledge and training:
- First-hand experience working in the non-profit sector in the IT and Operations department.
- Great experience with Azure/ Office 365, Windows 10, Mac OS and network and system security.
- Integrate knowledge and skills from the classroom into the workplace.
- The ideal candidate for this position will possess the following qualifications:
- Experience and/or interest in non-profit organizations
- A major, current studies or certifications in Information Technology, Computer Sciences, or related studies.
- Office experience desired, preferably in a non-profit setting on a team-oriented project
- Ability to work effectively in a fast-paced environment and manage multiple tasks efficiently
- Strong knowledge and experience with Microsoft Office 365 suite (Word, PowerPoint, Excel, Teams....)
- Excellent oral and verbal communication skills
- Excellent organizational skills and a high level of attention to detail
- Ability to work both independently and as part of a team
Eligibility: Candidates should be vocational or college/university undergraduate students with less than 2 years of work experience; or graduate students with less than 2 years of work experience.
Internship Requirements: Interns are expected to work 20 hours a week.
Compensation: R4D interns will receive an hourly rate. Results for Development is an EOE/M/F/Vet/Disabled/Affirmative Action Employer committed to fostering and nurturing an energetic, collaborative and diverse workforce. R4D provides market-competitive salaries and comprehensive employee benefits.
