Member Service Representative
2 months ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform platform banking functions
- Assist level I team members
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 12828 Jefferson Avenue, Newport News, VA 23608
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Service Representative
4 weeks ago
Newport News, Virginia, United States Navy Federal Credit Union Full timeAbout the RoleNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesAnalyze and...
-
Member Services Representative
4 months ago
Newport News, United States BayPort Credit Union Full timeThe primary purpose of this position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility,...
-
Customer Service Representative
1 month ago
Newport News, United States Smart Solutions Inc Full timeDescription The Customer Service Representative will be responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Representatives provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Representatives drive sales by...
-
Customer Service Representative
4 weeks ago
Newport News, Virginia, United States Americold Full timeAmericold is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for responding to customer inquiries and complaints in a timely and professional manner.Key responsibilities include:Responding to customer inquiries and complaints via phone, email, and in-personProviding clerical...
-
Financial Service Representative
4 weeks ago
Newport News, Virginia, United States Fibre Federal Credit Union Full timeFinancial Service RepresentativeFibre Federal Credit Union is seeking a Full-Time Financial Service Representative for our Newport, OR location. This position also provides coverage to our Lincoln City location.Key Responsibilities:Perform paying and receiving transactions including deposits, withdrawals, loan payments, and miscellaneous transactions.Assist...
-
Customer Service Representative
4 weeks ago
Newport News, Virginia, United States Domino's Pizza LLC Full timeCustomer Service Representative Opportunity at Domino'sWe are seeking a skilled and friendly Customer Service Representative to join our team at Domino's. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and...
-
Patient Services Representative
7 months ago
Newport News, United States Riverside Health System Full timeWorks under the supervision of the Supervisor/ Manager/ Director. Safely and efficiently transports patients, patient's belongings and charts via wheelchair, stretcher, and/or bed. Works as an integral member of the team to assist in transporting spe Patient Services, Representative, Patient, Transport, Healthcare
-
Wellness Service Representative
4 weeks ago
Newport News, Virginia, United States PEAK Physical Therapy & Performance Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Wellness Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, assisting with wellness services, and promoting our brand values.ResponsibilitiesGreet clients and assist with wellness...
-
Entry Level Customer Service Representative
6 months ago
Newport News, United States REI Virginia Beach Full timeAre you passionate, driven, and excited to delve into the realm of sales? If you answered yes, Royal Executives is looking for YOU to join our team as our new Entry Level Customer Service Representative! Royal Executives, a leading sales and marketing firm in Virginia Beach, represents top Fortune 500 clients in the telecommunications sector. As our company...
-
Customer Service Representative
3 weeks ago
Newport News, Virginia, United States State Farm Insurance Full timeJob SummaryAs a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our policyholders. Your primary goal will be to ensure that our customers receive accurate and timely information regarding our insurance products and services.Key ResponsibilitiesAssist customers with...
-
Customer Service Representative
4 weeks ago
Newport News, Virginia, United States Ladgov Corporation Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Ladgov Corporation. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment.Key Responsibilities:The Customer Service Representative will be...
-
Customer Service Representative
4 weeks ago
Newport News, Virginia, United States InsideHigherEd Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our One-Stop Services team, you will provide exceptional support to prospective and current students, faculty, and staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesProvide...
-
Sales and Customer Service Representative
2 weeks ago
Newport News, Virginia, United States Massage Envy Full timeOverviewAre you passionate about delivering exceptional customer experiences and helping others achieve their wellness goals?At Massage Envy, we're seeking a talented Sales and Customer Service Representative to join our team at our Newport News location. As a key member of our team, you'll have the opportunity to make a meaningful impact in the lives of our...
-
Patient Service Representative
4 days ago
Newport News, United States Hampton Roads Center for Dermatology Full time $16 - $17The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.Major Duties and Responsibilities:Appointment scheduler on multiple telephone line system.Checking in patients for appointments and checking out patients at the end of...
-
Member Service Representative
5 months ago
Newport News, United States Navy Federal Credit Union Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide...
-
Patient Service Representative
4 weeks ago
Newport News, Virginia, United States Allergy Partners Full timeJob Title: Patient Service RepresentativeJoin Allergy Partners as a Patient Service Representative and play a vital role in delivering exceptional patient care and administrative support to our medical team.Job Summary:As a Patient Service Representative, you will be responsible for providing top-notch customer service to patients, answering phone calls,...
-
Customer Service Representative
3 weeks ago
Newport News, Virginia, United States Fulton Bank, N.A. Full timeJob SummaryFulton Bank, N.A. is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and facilitating customer transactions in a fast-paced financial center environment.Key ResponsibilitiesAssist clients with teller transactions accurately...
-
Customer Service Representative
4 weeks ago
Newport News, Virginia, United States Brian Gillespie - State Farm Agent Full timeJob OverviewAs a Customer Service Representative for Brian Gillespie - State Farm Agent, you will play a vital role in delivering exceptional customer experiences. If you are a people person with excellent communication skills, this could be the perfect opportunity for you.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...
-
Client Service Representative
4 weeks ago
Newport News, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an **experienced** Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...
-
Customer Service Representative
3 weeks ago
Newport News, United States Labor Finders Full timeYour Job We are looking for a customer-oriented service representative to provide product/services information as well as accurately and efficiently resolve any developing problems that our customers might face. The ideal candidate is excited to help customers and works with patience, understanding, and excellent communication. Customer service...