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Operations, Training,

4 months ago

San Mateo, United States Child Mind Institute Full time

Summary:

The Child Mind Institute is recruiting an Operations, Training, and Technology Manager for Professional Training for the School and Community Programs. Breaking down barriers to care, the Professional Training team engages in collaborative relationships with school partners to build on strengths and increase capacity for sustainable access to mental wellness for students. These training programs bring a suite of evidence-based services to prevent and treat student mental health disorders in school and community settings, including a K-12 mental health skill-building curriculum and evidence-based treatment to children and teens struggling with posttraumatic stress, behavior, attention, mood, or learning disorders.

The Operations, Training, and Technology Manager plays a critical role in the School and Community Programs department at the Child Mind Institute. This person will play a pivotal role, serving as a key liaison in converting partners from their initial point of interest to the full implementation of our services and intervention within school districts and community-based organizations. The Manager will also manage the operational aspects of the department, ensuring efficiency and effectiveness in program delivery. Additionally, the Manager will work with Senior Directors to lead efforts to leverage technology to enhance training initiatives and improve program outcomes.

Reporting to the Senior Director of Professional Training, School and Community Programs, this is an exempt, full-time position hybrid based at our Bay area headquarters.

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

The Child Mind Institute is proud to be named a Great Place to Work-Certified company Our competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

Responsibilities:

  • Manage, develop and implement customized Salesforce solutions to track school district engagement from initial contact to the various phases of program implementation.

  • Manage and maintain Salesforce dashboards and reports to provide real-time visibility into district engagement metrics and training implementation status.

  • Manage the maintenance and enhancement of the backend programming of the Learning Management System (LMS) and WordPress platform, ensuring optimal functionality, performance, and user experience.

  • Manage and supervise New York City and Bay Area Project Coordinators for Professional Training, ensuring in-depth engagement with partner districts, schools and community stakeholders as well as efficient deployment at scale of professional training resources.

  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives

  • Lead and collaborate with cross-functional teams to design and implement Salesforce workflows that streamline the tracking of district engagement and training progress.

  • Progress monitors school districts through various phases of engagement, and works with project coordinator to provide support and guidance to move school districts towards successful implementation of training programs.

  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.

  • Collaborate with other departments within the Child Mind Institute to meet program needs, including development, marketing & communications, and IT (Information Technology).

  • Collaborate with cross-functional teams to design, develop, and maintain the back end of the learning management software system, enabling efficient virtual training of educators while ensuring scalability and reliability.

  • Collaborate with internal and external stakeholders to identify training needs and develop strategies to address them effectively.

  • Other duties as assigned

Qualifications:

  • BA or BS, master's degree in a related field is a plus

  • At least 5 years of experience working in a school, community or nonprofit setting

  • Proven experience in process improvement, strategic planning and development, program and project management.

  • Extensive knowledge of customer relationship management and learning management systems.

  • Strong technology expertise.

  • Strong interpersonal, communication, attention to detail, organizational, and customer service skills..

  • Excellent judgment, critical thinking, and creative problem-solving skills, including conflict resolution.

  • Ability to maintain a high degree of initiative, dependability, and the ability to be productive in an autonomous environment.

  • A passion for the Child Mind Institute mission and working with schools, students, parents, and educators

Special Considerations:

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.