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Senior Program Manager
4 months ago
Benefits:
Free Dental & Vision
19 Paid Holidays- Including 4 Mental Health Days (23 Paid Holidays in 2024)
Retirement Plan with a match
Paid Training
10-year anniversary sabbatical
Flexible Spending Accounts
Professional Development Allowance
Paid Parental Leave benefit
Discounted Pet Insurance
Affordable Health Insurance (50% dependent coverage paid by employer)
and many more
Company Overview
For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.
Program Overview
The Roads Home program is designed to serve very low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, employment services, and assistance in obtaining VA and other benefits.
Position Summary
In collaboration with the Regional Director of Veteran Services, the Senior Program Manager’s (SPM) primary focus will be to provide Roads Home program management in Alameda and San Francisco; new program planning and implementation; ensure program outcomes are being met; provide support to Roads Home Program Managers and regional Healthcare Navigator, provide leadership in the areas of the program implementation, contract reporting and fiscal oversight. This position will supervise Roads Home Program, GPD program, and Healthcare Navigator for the Region: Alameda County and San Francisco County.
Essential Duties and Responsibilities
Assist Roads Home Program Managers with administrative duties (developing and maintaining services trackers, tracking program goals and outcomes, responding to City, County, and Federal information requests, developing management tools to run programs effectively.
Review and ensure all program documentation complies with grant requirements.
Conduct client chart audits at least twice a year.
Ensure clients receive appropriate services as required by our contracts.
In partnership with Insight Housing Leadership and the Operations Manager, ensure CARF Accreditation compliance and goals are met.
Work closely with Insight Housing Leadership to ensure monthly spending is aligned with budget requirements and program goals.
Build and maintain collaborative relationships with all of our city and county partners and represent Insight Housing at external meetings, as necessary.
Represent Insight Housing and speak at community engagements, as necessary.
Serve as the liaison between our Roads Home Program and the Coordinated Entry System (CES) and local HUD-VASH program.
Act as primary program liaison with other outside community partners, as needed.
Assist the Regional Director of Veteran Services and Program Managers to hire, train, and evaluate Roads Home program staff.
Monitor and approve timesheets for Program Managers when they are out.
Collaborate with the Regional Director of Veteran Services to provide weekly supervision to the Program Managers.
Identify training needs for the Roads Home program and collaborate with the Regional Director of Veteran Services to develop and schedule.
Research available training opportunities for staff, both internal and external to the agency
In collaboration with Human Resources (HR), conduct new hire onboarding and ongoing staff training.
Collaborate with the Director of Programs and Regional Director of Veteran Services to plan and facilitate quarterly Program Manager meetings.
Responsible for completion of all monthly, quarterly, and annual contract reporting.
Assist with the bi-annual SSVF FOFA audit process
Participate in all VA monthly calls and collaborative meetings.
Build and maintain collaborative relationships across Alameda and San Francisco’s Continuum of Care (CoC) systems.
Lead and continue to develop the By Name List effort and Veteran Leadership Team in Alameda and San Franciso Counties.
Attend all CoC advisory Board meetings in Alameda and San Francisco County
Ensure Roads Home Management team meetings occur monthly.
In collaboration with the Regional Director of Veteran Services, lead and organize the quarterly Roads Home All Hands meetings.
Ensure quarterly internal file audits take place across the Roads Home Program.
Assist Regional Director of Veteran Services with Roads Home federal and local grant applications.
Directly supervised Program Managers and Healthcare Navigator for the Region.
Meet with clients to resolve grievances, as needed
Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
Attend and participate in all meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.
Qualifications, Skills, and Abilities
Bachelor’s degree in Social Services or related field preferred.
3-5 years’ direct experience providing services to Veterans or individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable military experience, relevant internship and volunteer experience, and strong administrative experience will be considered.
At least 3 year’ experience with staff supervision and managing a program serving individuals experiencing homelessness, mental health, or behavioral health issues. Demonstrated leadership and strong administrative skills will be considered.
Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Veteran experience strongly preferred.
Must be proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS).
Experience with Homeless Management Information System (HMIS) a plus.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills
Excellent interpersonal and crisis intervention skills with a
can do
and flexible attitude. Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
Special Requirements
This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal and credit records clearance.
Must be able to obtain TB clearance
Physical Requirements
Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
May be occasionally required to stoop, kneel, or crouch.
May be required to lift or move up to 50 lbs.
We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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