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Field Service Engineer
4 months ago
Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck Germany, SLM Solutions has approximately 600 employees worldwide.
POSITION DESCRIPTION:
SLM Solutions
Field Service Engineers
provide support to internal and external customers by applying their knowledge and experience with SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be responsible for installation of complete systems at customer locations primarily in the Western and Eastern US regions and, when needed, throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.
In addition, the Field Service Engineer will:
Provide technical support for SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
Collaborate with customer personnel to ensure successful installation and start-up.
Engage, teach, and train customer personnel on level 1 system use for SLM Solutions equipment and peripheral machines.
Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
Communicate the installation or repair status frequently to the customer and the Service Manager. Work closely with the Service Manager to ensure customers are served with excellence.
CANDIDATE REQUIREMENTS:
Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
Computer hardware/software set-up experience.
Ability to read electrical schematics.
Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion. Hands-on experience with automation systems in manufacturing plants.
CAD software experience.
Strong interpersonal and communication skills.
Ability to travel internationally if requested.
Ability to work independently and cope with pressure.
Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.
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