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Account Manager

1 month ago

Muskegon, United States Sensience Full time

Company Background

Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components.

We deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 4,000 employees worldwide across 7 manufacturing facilities dedicated to keeping people and their homes safe.

Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re-established ourselves as an independent company and looking for entrepreneurial minded candidates to help our company grow.

Position Summary

The Account Manager will be responsible for building strong relationships with existing and new clients, understanding needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for clients, addressing their concerns, and collaborating with internal teams to achieve client goals and drive revenue growth. This highly visible role collaborates with internal and external engineers decision makers on existing and new product development to meet company sales objectives.

This position will be remote, but will be based out of our Muskegon, Michigan office

Position Responsibilities

Client Growth and Value Expansion:

Identify opportunities for expanding services and solutions within existing customers. Generate leads and develop new accounts within targeted markets. Educate clients on product features, benefits to enhance the value clients receive from offerings. Identifying opportunities for upselling, cross-selling, and account expansion to achieve or exceed annual quota.

Client Relationship Management

Understand client needs, objectives, and challenges. Act as the main point of contact and address any concerns or issues raised by clients, working towards resolutions. Maintain clear and open lines of communication between sales, marketing, product management and support teams to ensure client needs are met. Manage contract renewals and negotiations, ensuring timely and smooth processes.

Qualifications

Bachelor's degree in Engineering, Business, Marketing, or a related field (Master's preferred). Experience in account management, sales, or a related role. Strong interpersonal and communication skills. Customer-focused mindset and dedication to client satisfaction. Problem-solving, business analysis and negotiation abilities. Ability to work collaboratively in a cross-functional environment. Familiarity with CRM software and account management tools. Strong organizational skills and attention to detail. Industry knowledge and understanding of market trends.

Sensience is an Equal Opportunity Employer (EOE): race, ethnicity, religion, sex, gender or gender identity, sexual orientation, age, disability, national origin, or any status protected by applicable law.

This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.

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