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Central Registration Team Leader

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Syracuse, United States SUNY Upstate Medical University Full time

Job Summary: The Central Registration Team Leader will provide day-to-day leadership and direct supervision of central registration staff. Maintain consistent staffing levels; recruit, hire and train all staff. Review & monitor staff performance, provide coaching and counseling as needed. Complete probationary reports, yearly evaluations and conduct individual meetings if employee is not performing well. Hold monthly staff meetings and monthly one-on-one meetings. Keep policies, procedures and cheat sheets up to date. Liaison for meetings with internal departments that interact with registration. Maintain section work schedule per union guidelines and coordinate time off for employees. Keep employees' quality scores and notify employees of areas that need improvement. Act as a leader providing positive reinforcement to employees.

Minimum Qualifications: Associates degree and three (3) years of relevant experience (preferably in a hospital or health care-related setting) or an equivalent combination of education and experience required. Prior supervisory experience, good communication skills, ability to coach and counsel employees, and ability to handle multiple priorities required.

Preferred Qualifications: Prior experience in EPIC and good working knowledge of health insurance.

Work Days: Primarily Monday-Friday 8:30a - 5:00p, weekends & holidays as needed.

Message to Applicants: RecruitmentOffice: Human Resources

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