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Network Technician

4 months ago

Littleton, United States Ryan Consulting Group Full time

Job Type

Full-time

Description

  • Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving / adding connection in network closet and terminating port connections at the end location (desk / office / conference room, etc.). May include necessary changes within the switch to accommodate port activation.
  • Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
  • Support other network personnel as required with the installation / modification of network infrastructure and components.
  • Support during off-hours and weekends may be required for maintenance windows and break / fix.
  • Monitors, controls, and isolates problems in a data communications network. Monitors all network activity.
  • Activates / deactivates network lines according to established schedules.
  • May perform first- and/or second-level problem determination first level is help desk.
  • Interfaces with users and/or network vendors.
  • Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair.
  • Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done.
  • Ensure compliance with standard IT security rules and regulations.
  • Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
  1. Logically configure network switches and tools/testing devices.
  2. Complete patching of circuits into switches.
  3. Perform network closet clean-up, switch port optimization, and survey work as needed.
  4. Operate network test equipment (layer 1-3).
  5. Monitor and take appropriate action from network alerts generated from management tools.
  • Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
  • Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
  • Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
  • Administer network asset tool to help assist in data integrity.
  • Administer network drawings and documentation tools.
  • Support after-hour network change control maintenance windows as needed.
  • Assist with other network personnel to maintain well organized network equipment storage areas.
  • Assist with network equipment RMA activities as needed.
  • Update and maintain AutoCAD and Visio drawings.


Requirements

Three to five years of hands-on experience as a Network Technician.

CCNA or CCENT certification preferred but not required.

Active Secret Security Clearance Required

Salary Description

up to $58,050.21 per year