Current jobs related to Sr. ITAM Customer Success Manager - Trenton - SHI International
-
Customer Success Manager
2 months ago
Trenton, United States Xeneta LLC Full timeLocation: Jersey City (New Jersey) or New Jersey remote As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgettable experiences...
-
Customer Success Manager
1 week ago
Trenton, New Jersey, United States Xeneta LLC Full timeAbout the RoleXeneta LLC is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for driving customer success and revenue growth in your assigned territory.Key ResponsibilitiesLead the lifecycle management of assigned accounts and ensure timely renewals.Work closely with data...
-
Customer Success Manager
1 week ago
Trenton, New Jersey, United States Solera, Inc. Full timeAbout the RoleThe Customer Success Manager is a key position at Solera, Inc. responsible for ensuring the successful adoption and utilization of our products by our dealership partners.Key ResponsibilitiesDeliver on-site and remote product training to dealership staffBuild and maintain strong relationships with key decision makers at our dealership...
-
Customer Success Manager
1 week ago
Trenton, United States Censis Technologies Inc Full timePosition Summary A Customer Success Manager is responsible for identifying and closing business opportunities within established accounts by bringing strategic thinking and day-to-day operational excellence to propel growth. This position will exceed or achieve sales quota by delivering market share growth as well as other key performance metrics. The...
-
Customer Success Manager
6 days ago
Trenton, New Jersey, United States Censis Technologies Inc Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Censis Technologies Inc. As a key member of our sales team, you will be responsible for driving business growth and customer satisfaction through strategic account management and sales excellence.Key ResponsibilitiesDevelop and execute sales strategies to achieve sales...
-
Customer Success Manager 2
3 days ago
Trenton, New Jersey, United States VirtualVocations Full timeVirtualVocations is seeking a Customer Success Manager 2 to join our team. This role is responsible for ensuring the successful adoption and utilization of Wrike by our clients. Key Responsibilities: * Proactively onboard new paying customers and provide guidance on setting up Wrike * Lead training sessions for teams on Wrike features and functionality *...
-
Customer Success Manager
3 months ago
Trenton, United States Solera, Inc. Full timeThe Role The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products. What You'll Do Perform on-site and/or remote product consultation and training Develop and cultivate customer relationships with key...
-
Microsoft Client Success Advisor
3 weeks ago
Trenton, New Jersey, United States SHI International Full timeJob OverviewThe Microsoft Client Success Advisor will collaborate closely with the Public Sector MS Account Executive Team. This initiative is crucial for maintaining existing relationships and acquiring new Microsoft clientele.This position is crafted to guarantee that MS customers receive exceptional service and significant value on a daily basis.The...
-
Senior Customer Success Manager
3 days ago
Trenton, New Jersey, United States Verint Systems Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their desired...
-
VP Enterprise Customer Success
3 weeks ago
Trenton, New Jersey, United States Lumen Technologies Full timeAbout the RoleThis is a work-from-home position residing on the East coast, preferably in a region that aligns with our East US customers. 25% travel is required.Main ResponsibilitiesLead the field-based Customer Success organization responsible for protecting, nurturing, and growing enterprise customer relationships.Hire, build, and retain a talented...
-
Enterprise Customer Success Director
3 weeks ago
Trenton, New Jersey, United States Lumen Inc Full timeAbout Lumen Inc.Lumen Inc. is a leading provider of digital infrastructure solutions, connecting businesses and individuals across the globe. Our mission is to ignite business growth by facilitating seamless, secure, and efficient data exchange.We are committed to fostering a culture of teamwork, trust, and transparency, where our employees can thrive and...
-
Enterprise Customer Success Director
3 weeks ago
Trenton, New Jersey, United States Lumen Inc Full timeAbout Lumen Inc.Lumen Inc. is a leading provider of digital infrastructure solutions, connecting businesses and individuals across the globe. Our mission is to ignite business growth by facilitating seamless, secure, and efficient data exchange.We are committed to fostering a culture of teamwork, trust, and transparency, where our employees can thrive and...
-
Sr. Manager, Regulatory Operations
4 weeks ago
Trenton, United States Proclinical Staffing Full timeSr. Manager, Regulatory Operations Management- Contract - New JerseyProclinical is seeking a dedicated and detail-oriented individual for the role of Sr. Manager, Regulatory Operations and Submission Management. This remote contract position will lead regulatory operations activities and manage US and global submissions for the Regulatory CMC group. Primary...
-
Sr. Manager, Regulatory Operations
4 weeks ago
Trenton, United States Proclinical Staffing Full timeSr. Manager, Regulatory Operations Management- Contract - New JerseyProclinical is seeking a dedicated and detail-oriented individual for the role of Sr. Manager, Regulatory Operations and Submission Management. This remote contract position will lead regulatory operations activities and manage US and global submissions for the Regulatory CMC group. Primary...
-
VP Enterprise Customer Success Lead
3 weeks ago
Trenton, New Jersey, United States Lumen Technologies Full timeAbout the RoleThis is a remote position residing on the East coast, preferably in a state with a strong business ecosystem. 25% travel is required.Main ResponsibilitiesLead the field-based Customer Success organization responsible for protecting, nurturing, and growing enterprise customer relationships.Hire, build, and retain a talented field-based team...
-
Senior Customer Success Strategist
3 weeks ago
Trenton, New Jersey, United States Elekta Full timePosition Overview:We are seeking a Senior Customer Success Strategist - MRgRT to enhance our commitment to providing exceptional service to our esteemed clients and strategic partners.Location Requirements:Candidates should reside in the NJ, PA, or NY area.Key Responsibilities:The Senior Customer Success Strategist will be pivotal in ensuring that Elekta's...
-
Senior Customer Success Strategist
3 weeks ago
Trenton, New Jersey, United States Elekta Full timeAbout Elekta:At Elekta, we are dedicated to creating innovative technology that inspires hope and enhances patient care.Position Overview:We are seeking a Strategic Customer Success Manager - MRgRT who will play a pivotal role in ensuring our customers and strategic partners receive exceptional service and support.Key Responsibilities:Act as a dedicated...
-
Senior Customer Success Strategist
3 weeks ago
Trenton, New Jersey, United States Elekta Full timeAbout Elekta:At Elekta, we are dedicated to advancing cancer care through innovative technology and exceptional service.Position Overview:We are seeking a Strategic Customer Success Manager - MRgRT who will be pivotal in ensuring our clients receive unparalleled support and guidance.Key Responsibilities:Act as a dedicated customer liaison, providing...
-
Clerk Sr
2 weeks ago
Trenton, United States Biogensys Full timeJob DescriptionJob DescriptionWe are hiring a Clerk Sr for one of our clients in Yardville, NJ.Job Description:General filing, Memo processing, Scheduling, pulling files, creating files, completing records requests, working knowledge of Word, Excel Typing competency.Work hours:7:30 to 3:30 or 8:00 to 4:00 Lunch: 1/2 Hour (unpaid)About Us: We are specialized...
-
Customer Engagement Manager
3 weeks ago
Trenton, New Jersey, United States Overwolf Ltd Full timeJoin Our Team as a Customer Success ManagerAt Overwolf Ltd, we are seeking a dedicated Customer Success Manager to lead our client partnerships and ensure their success.Your Role:As the primary contact for our clients, you will expertly navigate their needs, engage in discussions about our technology products, and implement effective advertising and...
Sr. ITAM Customer Success Manager
4 months ago
Job Summary
The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI’s customers. The SR. CSM will help existing customers to maximize their investment in our ITAM programs. The position reports to the Manager – ITAM Customer Success and ultimately to the Director of ITAM Customer Success.
The SR. CSM will join the IT Asset Management department (ITAM) and will be the principal point-of-contact for an allocated set of SHI key customer accounts.
Critical to success in the position will be the development of multi-contact and multi-level relationships within the customer account, including C-level sponsorship.
This position can be based either remotely or from our Somerset NJ, Austin TX, Milton Keynes UK, Paris France offices. This role may require up to 25% travel.
About Us
Founded in 1989, SHI International is an $14 billion global provider of IT solutions and services. SHI currently has 6,000 employees worldwide.
To learn more about SHI International Corp, visit our website: www.shi.com/careers
What SHI Can Offer:
World Class Facility includes on site gyms and cafeterias
Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
Work in an up-beat, creative, and fun environment
Benefits including medical, vision, dental, 401K, and flexible spending
Responsibilities
Includes, but are not limited to:
Renewal Responsibilities:
Actively promote the adoption of ITAM Services by SHI within both the sales team and direct with allocated customers.
Responsible for following the standard renewal process for the ITAM renewal portfolio and securing renewals from customers.
Upsell customers to add additional ITAM services.
Customer Success Responsibilities:
Work with allocated customers to present and promote ITAM Services through conference calls, on-line meetings, and face-to-face customer presentations:
Create customer proposals and statements of work for ITAM services.
Complete responses to RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the ITAM Services Department at all times, representing the group and SHI in a professional manner.
Establish strong working relationships with end-user organizations and function as the end-users’ representative on technology/business issues.
Work closely with Sales, Customer Success Manager and/or Project Management for account creations, project deletions and best practices.
Work closely with Sales, Customer Success Managers, Customer Success Specialists and/or Development to ensure appropriate follow-up.
Conduct on-line meetings and conference calls to orientate new clients, present new functionality, perform training, and collaborate with clients about concerns.
Collect feedback to provide our Product Management team with product enhancement information.
Coach and mentor other Customer Success Managers
Qualifications
Possess a bachelor's degree or equivalent
Minimum of 7 years of experience in Customer Success or Field Sales, with a demonstrable track record of success in such roles (Evidence of success achieved in key customer accounts is mandatory).
Required Skills
Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”
Exceptional communication and presentation skills
Excellent sales & customer relationship skills
Good research skills and the ability to manage details
Excellent organization and time-management skills
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Strong Active Listening skills
Excellent written and verbal communication skills
Resourceful with ability to adapt quickly to changing environments
Ability to create high-quality documentation with precision
Willingness to travel as needed
Ability to work with deadlines
Meticulous attention to detail
Preferred Skills
Procurement knowledge or background
Certifications Required
The SR. CSM will have the aptitude to study and pass the following accreditations within 12 months of commencing the role:
Any LISA Training as assigned
LinkedIn learning: Leading Others Effectively
LinkedIn learning: Managing Performance
LinkedIn learning: Become a High Performer
Preferred Certifications:
Partners’ and/or Industry related certifications must be maintained during employment as applicable
Additional Information
Position requires no more than 25% Travel
The estimated annual pay range for this position is $TBC- $TBC which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
FLSA: Exempt
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Job Wrapping 1 #LI-Remote
Job Wrapping 2 #LI-AJ15
#J-18808-Ljbffr