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Director of Operations

4 months ago

San Francisco, United States r.World | Reuse Full time

Operations Director Who We Are: r.World is the award-winning, turnkey, reusable cup system built on r.Turn technology. We bring sustainability to music, sports, corporate campuses and other event spaces. Produced and based in the U.S.A. and together with our partners, we’re eliminating the billions of single-use and disposable cups contributing to our world’s climate crisis. Born from over 30 years of sustainability & live events production experience, we are globally recognized as sustainability innovators. Reuse is a simple climate action everyone can take – and consumers are looking for solutions. Research shows that more than half would pay more for sustainable products designed to be reused. Role: We are seeking a highly organized, energetic, dependable, and hands-on

Operations Director

to lead the Bay Area wash hub. This leader will oversee the hub team and be responsible for all operational aspects to ensure the seamless execution of the r.World reuse program. This role is ideal for a leader who is a self-starter, self-motivated, comfortable in an ever-changing and fast-paced environment and has an appetite for self-growth and continuous improvement. The Operations Director will report to the Regional Operations Leader. Thriving at r.World demands a team-first attitude, a willingness to roll up one’s sleeves to get the job done, creative problem-solving in a start-up environment of lean resources, and a passion for working in a mission-driven culture centered on sustainability and a new vision for our future. Key Job Duties & Responsibilities: Oversee daily operations focusing on inventory management, wash-cycle productivity, staffing coverage, delivery and pickup logistics, scheduled maintenance of equipment and trucks, and all hub administrative activities. Forecast venue demand based on upcoming events and develop daily plans to ensure a steady supply of sanitized cups is available. Maintain accurate records of cup inventory to support customer invoicing. Performs all aspects of team management, including hiring, training, scheduling, annual performance reviews, coaching, and implementing corrective action plans for employees. Cultivate a cohesive and collaborative environment based on trust, empowerment, and accountability. Represent r.World in a professional manner when client interactions are required. Monitor, analyze, and deliver wash hub KPIs and financialgoals. Analyze and propose methods of sustained quality and productivity increases Work closely with local Sales to set up new venue locations, including staff training, bin delivery and placement, container stocking, and signage production/placement. Maintain a a safe and healthy work environment by establishing, following, and enforcing standards and procedures, and complying with legal regulations. Maintain a clean, orderly, and organized wash hub. Key Qualifications: Highly motivated individual with 5+ years of management experience in the manufacturing, warehouse, or distribution industries. Experience operating a box truck with a valid driver’s license and excellent driving record. Demonstrated ability to develop high-performing teams, manage a multi-phase workflow, and provide clear direction of what is required. Highly organized and able to prioritize tasks and meet competing demands in a fast-paced environment. Lean Six Sigma certification (preferred) Experience operating a pallet jack. Excellent critical thinking and problem-solving skills. Proven track record of process improvement and change management success. Ability to thrive under pressure and tight deadlines. Ability to lift heavy boxes. Exemplary verbal, written, and interpersonal communication skills. Articulate, engaging, and persuasive communication style. Must be comfortable working in ambiguous and/or frequently changing conditions. To Apply: Please submit your resume and cover letter describing your salary requirements and level of interest.

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