Customer Service Representative

4 months ago

Austin, United States AZUMA Full time
Description

Job description

As a Customer Service Representative with AZUMA Appliance Leasing you are the initial contact for our current commercial customers and those callers interested in our products. You will be responsible for assisting commercial customers in completing applications online and over the phone, informing commercial customers of the product features and lease terms, and resolving any commercial customer issues.

Summary of essential job functions:
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills request by clarifying desired information; completing transactions; forwarding requests within the call center metrics.
  • Sells additional services by recognizing opportunities to up-sell; explaining new product lines
  • Maintain call center database by entering complete and accurate information.
  • Communicate effectively with individuals/teams within the company to ensure high quality and timely expedition of customer requests.
  • Updates job knowledge by participating in educational opportunities.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Performs other duties as assigned
The Ideal Candidate will:
  • Deliver an extraordinary customer experience: exhibited through responsiveness, professional demeanor, friendly attitude and consistent follow through.
  • Be open to instruction and receptive to constructive criticism.
  • Ability to meet goals and deadlines, demonstrating efficiency and flexibility in a fast-paced work environment.
Requirements
  • High School diploma or equivalent
  • Strong organizational, communication and decision- making skills
  • Must be computer literate with familiarity in Microsoft Outlook, Excel.
  • Possess professional telephone technique.
  • Prior Experience in a Call Center setting is helpful.
  • Bilingual in Spanish

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