![Food Lion](https://media.trabajo.org/img/noimg.jpg)
FT Customer Service Leader
2 months ago
Address:
USA-NC-Burlington-3535 S Church St
Store Code:
Store 00465 Front End (7210794)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•
Smile
and
provide
prompt,
accurate
and
friendly
service
while
engaging
customers
to
create
a
positive shopping experience
•
Greet each customer and uses his or her name whenever possible
•
Avoid personal conversations with other associates when customers are present
•
Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•
Maintain knowledge of office
procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•
Ensure work station and front end area of the store has a neat and clean presentation
•
Maintains proper knowledge of all sales associate register functions and Front End accounting services
•
Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•
Ensure the MVP savings center KIOSK is filled with paper and properly working
•
Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•
Performs the task of the customer lead as needed
to ensure service standards are maintained
•
Maintain alertness and calls for assistance when needed to service customers per service standards
•
Is courteous and helpful to other associates
•
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•
Adhere to all company guidelines, policies and standard practices
•
Observe and correct all unsafe conditions that could cause associate or customer accidents
•
Notify QA of any cleaning issues or maintenance required on front end
•
Successfully complete computer based training (CBT) and training aid courses
•
Perform all other duties as assigned
QUALIFICATIONS
•
High school graduate or equivalent preferred
•
Effective communication and customer service skills
•
Ability and willingness to learn multiple tasks and technical requirements of the job
•
Ability to perform the technical requirements of cashier and service center
•
Must meet minimum age requirements to perform specific job functions
•
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•
Ability to use computers and other communication systems required to perform job functions
•
Perform repetitive hand and arm motions
•
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•
Pull or push up to 75 lbs. on occasion
•
Stand 100% of the time, frequently walking short distances
•
Be
able
to
handle
a
variety
of
substances
associated
with
cleaning
and
packaging
materials,
fresh
fruits, vegetables, house plants/flowers and household cleaners
•
Use
hands
to
frequently/continuously
handle
currency
(paper
and
coin)
as
well
as
operate
a
variety
of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•
Meet established volume activity standards for the position
•
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•
BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 364964_external_USA-NC-Burlington
#J-18808-Ljbffr
-
FT Customer Service Leader
2 months ago
Burlington, United States Hannaford Supermarkets Full timeAddress: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Customer Service (7247368) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates...
-
PT Customer Service Leader
3 weeks ago
Burlington, United States Hannaford Supermarkets Full timeAddress: USA-VT-Burlington-1127 North Avenue Store Code: Store 08161 Customer Service (7241755) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...
-
PT Customer Service Leader
4 weeks ago
Burlington, United States Food Lion Full timeAddress: USA-NC-Burlington-1780 West Webb Ave Store Code: Store 00699 Front End (7214116) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
3 weeks ago
Burlington, United States Food Lion Full timeAddress: USA-NC-Burlington-1780 West Webb Ave Store Code: Store 00699 Front End (7214116) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
6 days ago
Burlington, United States Food Lion Full timeAddress: USA-NC-Burlington-3535 S Church St Store Code: Store 00465 Front End (7210794) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
PT Customer Service Leader
1 month ago
Burlington, United States Food Lion Full timeAddress: USA-NC-Burlington-1780 West Webb Ave Store Code: Store 00699 Front End (7214116) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...
-
Customer Service 2
3 days ago
Burlington, United States Pilot Freight Service Full time** Customer Service 2** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004563 Showing 1 location **Job Details** **Description** **Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.** **JOB SUMMARY:** The Customer Service 2 is responsible for answering incoming calls and providing...
-
Customer Service 2
3 months ago
Burlington, United States Pilot Freight Service Full time** Customer Service 2** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004563 Showing 1 location **Job Details** **Description** **Pilot Freight Services seeks a full time Customer Service 2 agent for our Indianapolis IN location.** **JOB SUMMARY:** The Customer Service 2 is responsible for answering incoming calls and providing...
-
Customer Service 1
5 days ago
Burlington, United States Pilot Freight Service Full time** Customer Service 1** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004213 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a **Customer Service Representative** for our **Milwaukee Station,** located in Oak Creek, WI**.** The hours for this position are **Monday through Friday, 8am - 5pm** ...
-
Customer Service 1
1 month ago
Burlington, United States Pilot Freight Service Full time** Customer Service 1** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004213 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a **Customer Service Representative** for our **Milwaukee Station,** located in Oak Creek, WI**.** The hours for this position are **Monday through Friday, 8am - 5pm** ...
-
Field Service Technician
3 months ago
Burlington, United States Hobart Service Full timeField Service Technician (FT) Company Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best...
-
Customer Service Support Rep- Onsite
2 weeks ago
Burlington, United States Laboratory Service Inc Full timeLabCorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle...
-
Customer Service Support Rep- Onsite
1 week ago
Burlington, United States Laboratory Service Inc Full timeLabCorp is seeking aCustomer Service Support Representativeto join our team in Burlington, NC . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativewill provide product education and handle a...
-
Customer Service Support Representative- Onsite
1 month ago
Burlington, United States Laboratory Service Inc Full timeLabCorp is seeking aCustomer Service Support Representativeto join our team in Burlington, NC . This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativewill provide product education and handle a...
-
Customer Service Coordinator
3 months ago
Burlington, United States McCollister's Global Services Full timeJob DescriptionJob DescriptionMcCollister's Global Services, a leader in logistics and transportation is looking for a Customer Service Representative to join our installation division at our new headquarters in Burlington, NJ. This is a great job for recent college graduates looking to start their careers. Business Logistics or General Business degree...
-
Customer Service Representative
4 weeks ago
Burlington, United States Actalent Full timeJob description: + Inbound or outbound calls + Hours - 9-6 M-F + Trained associate 55-70 calls - inbound + Trained associate 30-40 calls - outbound + Long term associate + Teams first + Touch base every day - ongoing - training Customer service representative (CSR) acts as a liaison between the company and its customers. They provide information about...
-
Customer Service Associate
4 weeks ago
Burlington, United States Actalent Full timeKey Responsibilities : Answering Inquiries : CSRs attract potential customers by answering product and service questions. They also suggest information about other offerings. Order Processing : They process orders, prepare correspondences, and fulfill customer inquiries to ensure satisfaction. Account Management : CSRs open and maintain customer accounts,...
-
Customer Service/ Shift Leader
3 months ago
Burlington, United States PSM Donut LLC Full timeJob DescriptionJob DescriptionCREW MEMBER Crew Members are responsible for delivering great guest experiences.Responsibilities Include: Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on...
-
Customer Service Representative
2 months ago
Burlington, United States Packard Culligan Water Full timeCSR Customer Service Representative - Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and thrive in a dynamic work environment? Join our team at Culligan Water in Burlington, where our CSRs don't just provide service; they build lasting customer relationships...
-
Customer Service Representative
2 months ago
Burlington, United States Ascend Learning Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO03393 Showing 1 location **Job Details** **Description** Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness...