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Classification: Non-ExemptReports to: Director of BenefitsOVERVIEWThe Account Manager is at the center of ensuring the highest level of service to our clients. He or she builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. The Account Manager engages the full-service team and resources to manage each year's renewal process. Account Manager displays an understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms and conditions on behalf of clients. The Account Manager oversees the accuracy of client information in our agency management system.EXECUTION OF CLIENT SERVICEWorks with service team to plan, execute, and track customized service strategy for each clientManages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programsBuilds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetingsAnalyzes risk, coverage, program structure and recommends options; executes coverage and program changesOversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staffLeverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as neededWorks with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment reportDisplays an understanding of compliance and regulations related to groups ranging in size from 2-100 employeesManages time effectively to prioritize workload, client service requests, and service parameters on business processesMARKET STRATEGY AND NEGOTIATIONWorks with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practicesCommunicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clientsEvaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requestedRemains current on forms, coverage, insurance carriers, industry trends, and legislationMaintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approachesDATA AND PROCESS INTEGRITYAccurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondenceAchieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goalsPEER RELATIONSHIPSParticipates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.Trains, guides, and mentors Client Service Representatives Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workloadDevelops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other departmentsQUALIFICATIONSREQUIREDIllinois Producer License for Life/Health2+ years of Account Manager experience within an insurance brokeragePREFERREDBS/ BA in Business, Insurance or related fieldExperience working with agency management systemsFamiliarity with benefit management systems including Applied Epic, Ease and Employee NavigatorProficient skill level in Microsoft Office SuiteA few things about us:We work hard and love what we do37 1/2-hour workweeks (We mean it. Work-life balance is a real thing here)PTOHybrid remote/work-from-home optionFull Benefits401 (k) match on first 4% after completion of 6 months of service We've been around for over 90 years. We're looking for people to join our team as we go to the next levelLocal independent insurance agency serving families and businesses in the Chicago area
