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Deposits Quality Assurance Assistant Manager
4 months ago
**Deposits Quality Assurance Assistant Manager**
**Overview**
At First Republic, we care about our people. Founded in 1985, we offer extraordinary client service in private banking, private business banking and private wealth management. We believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. Youll always feel empowered and valued here.
Incredible teams doing exceptional work, every day
Our teams goal is to support our clients banking needs and develop long-term relationships through exceptional, personalized service. As the Banks deposit experts, we offer deposit solutions for our clients and their businesses through our high-touch service model.
**Duties and Responsibilities**
Common goals, uncommon potential
The Deposits Quality Assurance Assistant Manager position is accountable for monitoring the team workflow to ensure assignments, account documentation and KYC review are being handled properly and in a timely manner as well as handle all individual and team performance issues. Additionally, the Assistant Manager will act as the liaison between the regional QA Team and the Bankers to ensure the QA process is working effectively; research audit/compliance requests; second-level review of documentation for new accounts and account changes; step in to handle reviews when needed. Lastly, the Assistant Manager should have an in depth understanding of procedures and complex account structures; consistently review procedures to be familiar with any changes; support Management with high-level projects and escalate all unmanageable issues immediately to the QA Manager so issues are resolved in an appropriate manner and time-frame to minimize risk exposure to the Bank.
What you'll be doing as a Deposits Quality Assurance Assistant Manager:
- Provide oversight to ensure compliance with BGB and regulatory requirements on: deposit documentation (New Accounts, Supersedes, and Miscellaneous), regulatory documentation (KYC, disclosures, review), ensure documents imaged are uploaded with quality, identify any rejects/issues with Imaging/FP and work with the team to improve error rates, and other tasks related to account documentation as assigned to support the team.
- Manage workflow for assigned branches under region in the QA workflow application to ensure all account reviews are being handled in a timely manner. This entails reviewing generated exception reports, pending items, outstanding exceptions over 30/60 days, etc. in the system.
- Monitor staffs work assignments and be on top of outstanding exceptions over 30 days as that should be escalated to Regional Team Leads and District Managers for immediate action. Escalate all unmanageable issues to QA Manager or higher.
- Oversee QA Reports are sent out weekly and are continuously accurate. Immediately address any exception reporting inaccuracies with the team and provide refresher training when necessary to ensure the QA staff is conducting quality reviews in accordance to the policy and procedure (P&Ps) and Internal QA Guide.
- Manage the Quality Imaging and Scanning process to ensure error rate is below 1%. Monitor the reject queue to ensure any recurring reject issues are immediately addressed with Imaging team and training provided, when needed.
- Assign manageable workloads and reasonable deadlines to the team; ensure these expectations are clearly communicated to the team. Any expectations not met should be addressed to staff individual within a timely manner and put a performance action plan into place if issues become a recurring pattern to ensure the individual receives the tools needed to meet expectations.
- Direct liaison with Regional Team Leads and District Managers to ensure there is always a good relationship between the bankers and QA Team. Additionally, it is the Assistant Managers role to ensure the TL(s) and QA are always in sync with updated bank/regulatory policies and procedures.
- Assist with research on various reports and projects as needed by Management.
- Familiarize and stay updated on all policy and procedure (P&Ps) updates in the Big Green Book, internal Preferred Banking Procedures (including EaglesNet), BSA/AML KYC policies in Collaborate, and any Regulatory changes to ensure QA review is audited in line with current standards and proactively identify opportunities to improve the quality of the overall QA team.
- Familiarize and understand the ins and outs of Flightpath system for efficient and accurate data entry of KYC information for business, individual, and trust entities. Stay up to date with all Flightpath system changes. Communicate any Flightpath issues/discrepancies to QA Management.
- Be available to assist with the QA review workload when short-staffed or workload falls behind and delegate work accordingly. Navigate through various client-information based systems (OnBase, TotalPlus, CRB, and Flightpath) to review account documentation + KYC and update the QA Database with exceptions as necessary.
- Ensure any pending issues are followed up properly.Ensure proper training for all Specialists under jurisdiction for all new hires as well as refresher training to stay updated on procedure changes. This includes sending out proper training materials and emails to the team as needed. Process New Hire Onboarding paperwork and work with proper business units to onboard new hires in a timely manner (TALON, Human Resources, Payroll, external Employment Agency, etc.)
- Cross-train with Bankers and Client Services staff to have a well-rounded understanding of the banks deposit products and transaction processing to have a clear grasp of BSA/AML/KYC policies and how the quality review of documentation impacts other deposit business units.
- Additional responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank.
Disclaimer: Critical features of this job are described under the items above. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
**Qualifications**
Job Demands
- The ability to learn and comprehend basic instructions; understand the meanings of words and respond effectively; and perform basic arithmetic accurately and quickly.
- Vision must be sufficient to read data reports, manuals and computer screens.
- Hearing must be sufficient to understand a conversation at a normal volume, including telephone calls and in person.
- Speech must be coherent to clearly convey or exchange information, including the giving and receiving of assignments and/or directions.
- Must be able to travel as position requires.
Own your work and your career apply now
We want hard working team players. Youll have the independence to learn, lead and drive change. A culture of extraordinary service, empowerment and stability thats the First Republic way.
We believe that a diverse range of backgrounds and ideas has and will continue to be fundamental to the future success of First Republic.
If you are curious to learn more about this opportunity, we'd love to hear from you.
This job description is not intended to be all-inclusive. Employee may perform other related dut
