Guest Services- Ticket/Pass Sales- WINTER

2 weeks ago

Government Camp, United States Timberline Lodge Full time

Job Type

Part-time

Description

Provide excellent guest service while performing a wide variety of computerized sales functions including but not limited to Snowpark permits, lift tickets, season passes and Magic Mile Skyride tickets. Ensure Timberline guests leave with a positive experience of RLK and Company.

Essential Functions

  • Maintain a courteous, professional attitude towards guests and staff at all times.
  • Abide by department standards, company rules and policies.
  • Basic ticket office skills and product offering
  • Sell snow park permits
  • Deliver accurate guest service information
  • Communicate season pass product offering
  • Season pass processing and printing
  • Follows proper cash handling procedures and opens/closes registers
  • Restock sales points with tickets, snow park permits, zip ties, etc.
  • Answer guest phone calls and return voicemails
  • Utilize department tools (Opticard, Google Sheets, etc.)
  • Keep lobby clean.
  • Set up/tear down crowd control lines and mazes
  • Assist with off-site events and shows.
  • Actively participate in RLK and Company's Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
  • Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
  • Regular and reliable attendance.
Requirements
  • Must have basic computer skills.
  • Must have excellent guest service skills.
  • Must have exceptional cash handling experience.
  • Must have exceptional math conceptualization.
  • Must have high quality organizational skills.
  • Must be able to work independently or as part of a team.
Physical Requirements
  • Must be able to remain calm while working difficult situations.
  • Must be able to walk on uneven, slick, snow and icy surfaces.
  • Must be able to lift up to 40 lbs. and able to carry over 20 lbs.
  • Must be able to stand for an 8-10 hrs. shift.
  • Must be able to walk to the hotel, to Magic Mile lift and back several times per day in all weather conditions.
  • Must be able to work in a high pressure, high energy environment for an entire 8 hrs. shift.
  • Must be able to work in hot and/or cold room temperatures.


Salary Description

$16.00- Hourly

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