Front Desk Agent

1 month ago

Bryce Canyon City, United States Azul Hospitality Full time
Job Details

Job Location
Bryce Canyon Pines Hotel - Bryce Canyon, UT

Position Type
Full-Time/Part-Time

Job Shift
Any

Job Category
Admin - Clerical

Description

POSITION PURPOSE

Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

ESSENTIAL RESPONSIBILITIES
  • Greet and welcome guests upon arrival.
  • Execute the registration and checkout process at the front desk.
  • Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
  • Accurately handle cash transactions and balance a cash drawer to the given amount.
  • Acknowledge rewards members and returning guests.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
  • Attend all scheduled training, departmental and hotel meetings.
  • Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others.
  • Ensure all privacy and security protocols are followed as well as departmental and company procedures.
  • Answer all calls promptly correctly transfer all calls to appropriate departments.
  • Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
  • Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
  • Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
  • Maintain lobby cleanliness and organization.
  • Assist in booking reservations.
  • Assist with handling mail, packages, facsimiles, and guest items.
  • All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
  • Assist with any guest inquiry.
  • Follow all company and safety and security policies and procedures.
  • Report maintenance problems, safety hazards, accidents, or injuries.
  • Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
  • Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
  • Must be able to lift up to 45 lbs. as needed.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
  • Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
  • Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
  • Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
  • Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Requires good communication skills, verbal, written and electronic.
  • Considerable knowledge of complex mathematical calculations and computer programs.
  • Must have excellent leadership capability and customer relations skills.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills.
  • Must possess basic computational ability.
  • Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
  • Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
  • Self-driven and able to work independently.
  • Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION

High school or equivalent education required.

EXPERIENCE
  • Experience in the hospitality industry preferred.
  • Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
  • N/A


GROOMING

All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.

ATTENDANCE

Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.

  • Front Desk Agent

    6 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Front Desk Agent

    6 months ago

    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Front Desk Agent

    2 weeks ago

    Park City, United States Westgate Resorts & Spa Full time

    There are no do-overs with vacations. As the Front Desk Agent, you know what people need and are legendary at winning them over. You have a professional, warm, and friendly demeanor and are passionate about creating a positive experience with every g Front Desk, Agent, Hotel

  • Front Desk Agent

    2 months ago

    Sioux City, United States The Warrior Hotel Group Full time

    We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at The Warrior Hotel. Job duties include:Guest Services: 90%Approach all encounters with guests and employees in a friendly, service-oriented manner. Anticipa Front Desk, Agent, Hotel

  • Front Desk Agent

    2 weeks ago

    Johnson City, United States Highgate Hotels Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Pay Starts at $15 per hour. Weekends re Front Desk, Agent, Hotel, Office Agent, Operations

  • Front Desk Agent

    2 months ago

    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Tiffany Springs [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    2 months ago

    Watford City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - The Inn at Hunters Run [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    3 weeks ago

    Kansas City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Kansas City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent

    4 weeks ago

    Redwood City, United States Crescent Hotels & Resorts Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Service Agent, Front Desk, Guest Service, Hotel, Processing

  • Front Desk Agent

    2 months ago

    Panama City Beach, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Woodspring Suites Panama City Beach [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Agent

    2 weeks ago

    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay experience for our guests.Responsibilities:Registration and check-in of...

  • Front Desk Agent

    2 weeks ago

    Heber City, United States Pyramid Global Hospitality Full time

    Elevate Your Career by joining the Black Rock Mountain Resort Family! At Black Rock Mountain Resort, we are an Employer of Choicewe understand that the care of our team members is as important as the service we provide to our guests and the communit Front Desk, Agent, Hotel

  • Hotel Front Desk Agent

    2 months ago

    Culver City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Four Points Culver City [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    3 days ago

    Park City, United States Vail Resorts Full time

    Vail Resorts, Inc. - JobID: 4A466F07A70C4D2EBC8BC0E7EB3FFB09 [Guest Service / Concierge] As a Front Desk Agent at Vail Resorts, you'll: Provide world-class service to the owners, guests, and internal customers; Find ways to build relationships with owners and guests; Accurately process check-in/checkout; Solve folio and billing discrepancies; Follow cash...

  • Front Desk Agent

    6 months ago

    West Valley City, United States Grand America Hotels & Resorts Full time

    Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a dail Front Desk, Agent, Communications, Hotel

  • Front Desk Agent

    2 weeks ago

    Kansas City, United States AccorHotel Full time

    Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None  General Purpose: With the goal of providing a superior experience the Front Desk Agent is the face and voice of 21c involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities...

  • PM Front Desk Agent>

    7 months ago

    West Valley City, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Salt Lake City Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Front Desk Agent Graveyard

    6 months ago

    Salt Lake City, United States The Grand America Hotel Full time

    Graveyard shift plus pay differential! We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Hotel Front Desk Agent-Hotel experience preferred

    4 days ago

    Panama City, United States CUSA Full time

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Comfort Inn & Suites Panama City Mall area. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best...

  • Front Desk Agent

    2 months ago

    Park City, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...