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Quality Systems Manager

4 months ago

Spring Grove, United States Pixelle Specialty Solutions Full time

**Company Description**
Pixelle Specialty Solutions is the largest specialty paper company in North America, with fully integrated pulp and paper operations in Chillicothe, Ohio, Spring Grove, Pennsylvania, Stevens Point, Wisconsin and a coating operation in Fremont, Ohio. Supported by an experienced product development team, Pixelle excels in designing customized solutions that help customers bring new products to market. With a long history of leadership in the paper industry, Pixelle delivers the most comprehensive portfolio of specialty papers to help you meet today’s challenging demands.
**Job Description** Develops and implements a product line based Quality Management System that will ensure excellence of processes and continuous improvement of products and services. Plans, organizes, directs, and controls operation of Spring Grove Quality Assurance Department to continually improve, determine, and monitor the overall quality of product shipped to all customers. Maintains awareness of quality philosophy and practices in general and upgrades Quality Assurance operations as required to anticipate and meet changing market requirements.**
- Establishes objectives, goals, and programs for Quality Assurance at the Spring Grove Mill consistent with corporate objectives. In development of these items, communicates with sales/marketing/product control and other site QA leads to ensure consistency across product lines and mill sites.
- Develops and maintains systems for measuring the outgoing quality level of product. Responsible to see that paper shipped meets specifications and standards. Maintains system for accepting and rejecting paper and making disposition decision for rejected.
- Accumulates, compiles and reports quality and quality cost information. Reports quality and quality cost information in specific terms, i.e. complaint frequency, cost of complaints, in-plant quality losses as a percentage of quality shipments and all in comparison to standards.
- Develops and maintains systems for measuring and reporting the incoming quality level of raw materials and for making disposition decisions for out-of-specification material.
- Sets up and maintains specifications for all manufactured paper products and incoming raw materials.
- Develops and maintains organization, test facilities, and staff required to implement Quality Assurance Program. Issues job descriptions, issues work procedures, makes job assignments, performs evaluations, secures appropriate training and provides system of scheduling.
- Develops and maintains audit system to audit effectiveness of testing program and personnel. Develops measures to test effectiveness of overall quality function.
- Develops and maintains proper operational policies in relationship with Sales, Manufacturing Services, engineered Products and Materials Management. Provides for support and services to these departments as needed and requested in Quality Assurance area.
- Develops and maintains quality programs and procedures that permit quality certification of specific products by customer that are in general compliance with ISO 9000-9004 standards.
- Promotes use of statistical techniques (SPC) in the analysis and control of in-process operations.
- Introduces, develops and maintains computer systems for specifications management, collection and storage of quality information, quality capability analysis, general reporting and customer reporting.
- Promotes concepts of "Total Quality Control"; "Total Quality Management"; "Statistical Process Control"; Statistical Quality Control"; and mill -wide employee involvement with quality.
- Develops capital and operating budgets for the mills' Quality Assurance Department.
- Develops and maintains extremely broad knowledge of products and customer specifications as it relates to the product lines manufactured, i.e. book publishing, envelope, and engineered products. With this knowledge able to make sound quality decisions in all situations.
- Communicates inter-mill converting issues to responsible parties and recommend/implements corrective action, as necessary.
- Other duties as assigned.

**Qualifications**
Key Competency Areas:
Strong leadership skills, strong communication skills, highly motivated, strong practical skills, team player, good mechanical aptitude, conscientious and willing to assume responsibility.

Education/Experience:
Bachelor’s Degree; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:
Reasoning Ability:
Ability to define problems, collect data, establ