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Credit Counselor
3 months ago
Pelican State CU’s award-winning Financial Outreach Team is looking for a Credit Counselor
**A DAY IN THE LIFE OF A CREDIT COUNSELOR INCLUDES**:
- Performing credit and debt counseling to seek all possible solutions to resolve members’ financial problems and explain benefits to members.
- Performing housing counseling for acquisition, delinquency, refinancing, and reverse mortgages.
- Managing and monitoring all client files enrolled in the Financial Outreach Program.
- Maintaining client database with updated statistics on short
- and long-term goal completion.
- Attending after-hours or weekend financial education events as needed.
- Serving our Lake Charles, Sulphur, and Lafayette school partnerships including youth education and school event support.
**CREDIT COUNSELOR SKILLS AND QUALIFICATIONS INCLUDE**:
- Associate degree in social work, human services, financial planning, education, communications, or a related field. Additional experience may be considered in lieu of education.
- 3 years of experience in credit/financial counseling, reviewing/analyzing credit reports, community outreach, financial education, lending, and/or financial services.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving, attention to detail, and member service skills.
- Proficient knowledge of MS Outlook, Word, and Excel.
**OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION**:
- Work Schedule
- Monday - Friday
- 8:00 am - 5:00 pm
- Some weekends and after-hours may be required.
- Travel
- Travel is necessary for this position and mileage reimbursement is available for those who qualify.
- Work Site Location
- This position is based at our Lake Charles Branch at 2231 Oak Park Boulevard, Lake Charles, LA 70601 and will service the Lake Charles, Sulphur, and Lafayette partnerships including youth education and school event support.
WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana, now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live by the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
**Our full-time employees enjoy amazing benefits including**:
- Medical, Dental, and Vision Insurance with generous employer premium contributions
- Health Savings Account with employer contributions for eligible employees
- Employer-Paid Group Life Insurance
- Voluntary Dependent Life Insurance
- Retiree insurance for eligible employees
- Paid Vacation & Sick Leave
- 15 Paid Holidays, including a Cultural Floating Holiday
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
- Paid Time Off to volunteer with approved non-profits and charities
- Tuition Reimbursement Program
Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
