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Automotive Service Writer

4 months ago

Flagstaff, United States Flagstaff Auto Repair Full time

Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, managing vehicle maintenance requests, and ensuring efficient communication between customers and our automotive service technicians. If you have a passion for the automotive industry and enjoy working in a fast-paced environment, we would love to hear from you.

**Duties**:

- Greet customers and assist them with their automotive service needs
- Listen to customer concerns and accurately document vehicle issues
- Provide detailed explanations of recommended services and repairs
- Generate accurate estimates for labor and parts costs
- Schedule appointments and prioritize work orders based on urgency
- Coordinate with service technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the service process
- Process payments and handle any billing inquiries
- Maintain organized records of customer interactions and service history

**Experience**:

- Previous experience in automotive sales or service writing is preferred
- Knowledge of, alignments, automotive diagnostics, vehicle maintenance, and auto body repairs is a plus
- Strong customer service skills with the ability to effectively communicate technical information to non-technical individuals
- Excellent organizational skills with the ability to multitask and prioritize work in a fast-paced environment
- Proficient computer skills for data entry and generating estimates/invoices

We offer competitive pay based on experience and qualifications. Additionally, we provide opportunities for career growth within our organization.

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount
- Health insurance
- Paid time off

Day range:

- Monday to Friday
- No weekends

Shift:

- 8 hour shift
- Day shift

Ability to Relocate:

- Flagstaff, AZ 86004: Relocate before starting work (required)

Work Location: In person