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Dispatcher/customer Service

3 months ago

Bensenville, United States Accelerated, Inc. Full time

Join our dynamic team as a Customer Service Representative where you will play a crucial role in providing exceptional service to our clients. We are looking for individuals who thrive in a fast-paced environment and have a passion for customer satisfaction.

We are hiring 2 dispatchers. 1 day shift Monday - Friday 9 am - 5:30 pm. 1 night shift Monday - Friday 6:30 pm - 3 am

**Duties**:

- Assist customers with product information, order status, and issue resolution
- Process orders accurately and efficiently in our system
- Collaborate with other departments to ensure timely delivery of products
- Maintain customer records and update information as needed
- Provide support to the sales team with order processing and logistics coordination

**Skills**:

- Experience with shipping receiving processes
- Familiarity with Datatrac or similar software
- Knowledge of Datatrac system is a plus
- Understanding of fleet management and supply chain operations
- Exposure to freight, GIS, logistics, GPS technologies
- Proficiency in using phone systems for customer interactions

**Benefits for Applicants**:

- Competitive salary package
- Opportunities for career growth and development
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid time off and holidays
- Collaborative work environment focused on teamwork and success

Pay: From $21.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

**Experience**:

- Dispatching: 1 year (required)
- air freight: 1 year (required)

Work Location: In person