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IT Field Technician

4 months ago

Santa Fe Springs, United States SPN Networks Full time

SPN Networks, a Managed Services Provider based in Santa Fe Springs, CA, is on the lookout for a skilled and enthusiastic IT Field Technician to join our team. If you're all about providing top-notch on-site technical support and ready to drive your career to new heights, then we want you on board

**Who We Are**:
Founded in 2002, SPN Networks has experienced steady growth by nurturing strong relationships with our clients. We're not just a team; we're a close-knit family that supports each other and enjoys a good laugh together. Our office has an open-door policy, and we value the feedback and ideas of every team member.

**What We're Looking For**:
We're on the lookout for an experienced IT Field Technician who shares our love for technology and in-person customer service. With a positive attitude and solid technical skillset, you’ll be the go-to person for onsite client support, playing a crucial role in delivering the exceptional support experience our clients have come to expect.

**Key Responsibilities**:

- Travel by company vehicle to 1-3 client sites per day to provide hands-on technical support.
- Staging, deploying, and relocating workstations - Mac and PC.
- Installing printers, time clocks, and various peripherals.
- Configuring, installing, and relocating network equipment such as routers, switches, and access points.
- Troubleshooting Internet, Wi-Fi, and network issues.
- Light administration tasks in Active Directory, including adding and removing users.
- Assisting with IT assessments for new and existing customers.
- Maintaining timely, accurate notes and status of issues in the Autotask ticketing system and closing each work order as it is completed.

**Requirements**:
**4+ years of experience with**:

- Providing help desk and onsite IT support services
- Diagnosing and resolving network issues, including ping testing, IP configuration, and understanding network topology.
- Installing, configuring, and maintaining Windows 10 (and up)
- Supporting Mac environments
- Microsoft Server OS - all versions
- Active Directory administration

**CompTIA Network+ certification (or willingness to obtain it)**

**Availability for occasional after-hours or weekend work**

**Proficiency in using power tools for mounting IT and network equipment.**

**Clean driving record**

**Physical Demand**:

- Ability to climb an 8-foot ladder safely and confidently.
- Ability to lift 20-50 pounds.
- Comfortable working in tight spaces such as beneath desks, server rooms, and equipment racks.

**Why Join Us**:
At SPN Networks, your hard work and dedication will be recognized and rewarded. We offer competitive compensation, a 401(k) with a matching contribution, and comprehensive health benefits. Our holiday/vacation plan will make you feel like you've won the lottery. Plus, we're committed to your professional growth, encouraging development opportunities to expand your tech knowledge.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Help desk: 4 years (required)
- onsite IT support: 4 years (required)

License/Certification:

- CompTIA Network+ (preferred)

Ability to Commute:

- Santa Fe Springs, CA 90670 (required)

Ability to Relocate:

- Santa Fe Springs, CA 90670: Relocate before starting work (required)

Work Location: In person