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Project Manager, Operations Manager of Resource

3 months ago

Miramar, United States Southern Glazer's Wine & Spirits Full time

Primary Responsibilities
- Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the
- Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.
- Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipment
- Manages change initiatives in a systematic manner to ensure systems availability, performance, and reliability
- Manages internal operations projects that may require cross-department resources and coordination
- Undertakes system maintenance
- Provides customer service to all internal staff
- Monitors the IT ticketing system to ensure timely correction of any incidents
- Analyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues
- Helps to define key operational metrics, develop reporting, and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis
- Partners with Infrastructure Team in areas of cross use resources
- Oversees timely handover of new services/resource from IT teams to functional areas
- Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
- Works with business partners to ensure a fit for purpose solution is designed
- Responsible for the delivery of required technology components on time and on budget
- Support - Escalations go directly to the technology teams
- DevOps
- Mentors, develops, motivates, and coaches teams to work collaboratively and effectively
- Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
- Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities
- Develops budget and manages work to budget
- Ensures that solutions and services deliver at or above expected business value
- Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions
- Drives process and technology changes throughout the organization in support of business objectives
- Manages and responds to business-partner feedback to enable continuous improvement
- Communicate effectively up and down the organizational hierarchy in IT and business executive leadership
- Develops and recommends changes to systems, policies, and procedures

Specialized Skills and Technologies
- 5+ years of managing a high volume, highly responsive and effective team of 6+ team members
- 5+ years of Portfolio Project Management software, preferably Planview or similar
- 5+ years of resource supply and demand management, capacity planning, onboarding, offboarding and resource tracking
- 5+ years of process improvement initiatives, including lean six sigma practices and process mapping
- 3 - 5 years of experience with vendor management, meeting facilitation and coordination
- 3 - 5 years of Training Development/Deployment
- 5+ years of MSOffice Suite, including advanced skills in Excel
- 2+ years of SharePoint. Project Place or similar collaboration software

Minimum Qualifications
- Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
- 5+years related experience in technology management, customer relationship management and staff management
- Critical and creative thinker
- Problem Solver
- Strategic Thinker
- Builds Strong Teams
- Excellent presentation and facilitation skills
- Influencer
- Adaptability and ability to manage change
- Prior supervisory experience
- Results-oriented
- Superior interpersonal, communication and presentation skills
- Entrepreneurial mindset
- Strong record of leadership
- Demonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolution
- Ability to foster a team environment with Agile delivery values
- Business Acumen
- Delivers results
- Develops Team/ Team Coaching
- Effective Communication
- Executive Presence
- Influencing
- Partnerships
- Strategic Mindset
- Agile Delivery Values

Physical Demands
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

**About Southern Glazer's Wine & Spirits**:
Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, an