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Medical Assistant, Plastic and Reconstructive
3 months ago
Rapidly growing plastic surgery office looking for high-energy, well-organized, and CUSTOMER-ORIENTED individual to join a newly established practice in Dallas, TX. 60% of our office is focused on elective, cash-based cosmetic surgery and medspa services that empower patients and restore their confidence and inner beauty. The remaining 40% consists of insurance-based reconstructive surgery for massive weight loss, transgender care, breast cancer, facial trauma, and hand trauma. Your role will be as the primary clinical assistant to the surgeon, working one-on-one in the office to provide elite, concierge care to each and every patient. This position offers an exciting opportunity to be part of a thriving up and coming practice that values team players, proactive problem solving, innovation, and patient-centered hard work
**Duties will include**:
- Patient intake with comprehensive review of medical, surgical, social, and family history along with reconciliation of all active medications
- Detailed interview of chief complaint with accurate documentation of history of present illness, review of systems, and other pertinent clinical data
- Standardized Plastic Surgery Clinical photography
- Succinct transcription/medical scribing during all virtual and in-person consultations
- Setup/Teardown and bedside assist for all in-office procedures
- Proper sterilization of all medical instruments
- Inventory and stocking of disposable medical equipment
- Pre-operative and post-operative education on care instructions
- Insurance preauthorization, approval, and processing
- Administrative and Clerical Support to include managing patient scheduling, surgery dates, and follow-ups
- Maintenance of accurate, timely, and up-to-date patient records
- Procurement of external medical records from outside agencies
- Customer-focused phone/text communication addressing patient inquiries and concerns
- Basic wound care, dressing changes, suture and drain removal
- Driving conversion rates of new consults to financially committed surgical patients by promoting surgeon and surgical results
- Scheduling surgical dates and submitting all required paperwork to local ambulatory surgical centers, anesthesia providers, vendors, and first assists
- Coordinating and reviewing all preoperative clearances necessary for the patient to safely undergo surgery
- Summarizing templated pre
- and post-op instructions with patients and serving as their primary source for questions/answers related to surgical and non-surgical treatments
- Solicitation of testimonials and referrals from happy patients
- Compassionate, patient-centered management of unsatisfied patients
- Being available outside of normal business hours to address urgent/emergent patient needs
- Assisting with social media/marketing efforts as needed
- Certification/Licensed MA, LPN, RN, CST, or CSFA (REQUIRED)
- PREVIOUS EXPERIENCE in plastic surgery, dermatology, ENT, emergency medicine, hospital/surgical facility experience, or other surgical subspecialty [i.e ortho, neuro, general surgery, etc] (REQUIRED)
- Experience with the Modernizing Medicine (ModMed) electronic medical record system preferred
- Familiarity with INSURANCE processing and preauthorization
- BILINGUAL in Spanish is a plus, but NOT required
- Understanding of STERILE TECHNIQUE and proper processing of sterile equipment
- Experience with patient intake to include vitals assessments, medical history interviews, and medication/pharmaceutical knowledge
- Keen eye for Medical photography
- Proficiency in medical terminology and coding
- Basic and complex wound care assessment/management
- Strong customer service background
- Passion for aesthetic and reconstructive plastic surgery, medspa services, and the beauty industry
- Financial meticulousness and responsibility
- Excellent organizational and scheduling abilities to coordinate surgical services for numerous procedures across several operating rooms in the DFW-Metroplex
- Pro-active, self-driven individual with a GROWTH mindset for themselves and the organization
- Flexibility to work seldom nights/weekends as necessary through a 1-in-4 paid call rotation (for urgent patient matters only)
- Desire to become a long-term employee that grows with our company
**Benefits**:
- Discount treatments and services
- Paid vacation and holidays
- On the job training in cosmetic procedures, injections, medspa treatments
- Opportunity to grow and become leadership within an up-and-coming DFW plastic surgery office
**To be considered, please submit**:
- RESUME
- EMAIL, PHONE, START DATE
- DESIRED SALARY
Pay: $23.00 - $26.00 per hour
Expected hours: 35 - 45 per week
**Benefits**:
- Employee discount
- Free parking
- On-the-job training
- Opportunities for advancement
- Paid time off
Medical specialties:
- Plastic Surgery
- Surgery
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
- Clinic
- In-person
- Med spa
- Office
- Pr
