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Office Supervisor

4 months ago

Wayne, United States CityMD Full time

**Management experience is required.**

The Office Supervisor is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of an urgent care location. A supervisor is accountable for:

- Managing team members in partnership with Practice Manager
- Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment
- Supporting overall functions of the site, team, and providers with day-to-day operations.

**Essential Functions/Responsibilities**
- Site Management _
- Managing the performance of the site; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.
- Assisting the Practice Manager preparing the schedule for non-providers
- Ordering all medical supplies, medications, vaccinations and office supplies for the site
- Opening and closing the site as required
- Assisting the Practice Manger in administrative and operational responsibilities
- People Management _
- Building strong positive communication with providers and working as a team to enhance the success of the practice.
- Ensuring staff always maintains professionalism, coaching, managing, and developing the staff.
- Managing the team from interviewing, performance, promotion, discipline, etc.
- Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.
- Business and Patient Management _
- Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.
- Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

**Qualifications**
- Minimum 1 year of supervising or managing experience a must OR a degree in healthcare management.
- Bachelor’s degree in management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
- Ability to successfully multitask.
- Good computer skills (knowledge of a PC, Microsoft Office programs)
- Exceptional communication skills
- Comfortable with constructive confrontation and counseling management
- Bilingual language skills required or preferred based on-site location.

**Additional Information**

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.

**Physical requirements**

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

**Direct reports**

The Supervisor will be responsible for directly managing the site employees.

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 12 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person