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Assistant Project Manager

4 months ago

Natick, United States StratComm, Inc Full time

**ASSISTANT PROJECT MANAGER**

**Company Overview**:
Based in Natick, Massachusetts, StratComm, Inc. is a project management firm providing technology solutions, training, content development, and advanced business consulting services. Now celebrating our 45th year in business, we serve the needs of Fortune 500 companies, 19 federal agencies, and all branches of the Armed Forces.

We manage large, high-profile, often mission-critical programs worldwide for leading organizations such as IBM, VMware, Goldman Sachs, the U.S. Navy, the U.S Air Force, the U.S. Department of State, Department of Veterans Affairs, USAID, Treasury, and many other prominent companies and government agencies.

**Job Summary**:
We have an immediate opening for a well-organized **Assistant Project Manager (APM)** with a demonstrated customer service background. This position will allow a customer service professional to gain hands-on experience in project management and an opportunity to further expand their skills. The position will work primarily remotely. However, we are looking for applicants from MA, RI and NH, only.

**Position Summary**:
Our firm manages over 900 part time contractors who perform work for the Social Security Administration. An Assistant Project Manager is responsible for working with SSA offices across the country and overseeing the onboarding, scheduling, communications, and review of invoices of the contractors. The Assistant Project Managers also serve as the liaison between the contractors and SSA offices.

**Key Responsibilities include but are not limited to the following**:

- Manage the scheduling of contractors
- Upload new schedules and update existing schedules with changes as they are received
- Adhere to existing procedures and processes to ensure the highest possible coverage of assignments
- Work with and support the Project Manager to uphold all contractual requirements with the Social Security Administration
- Help maintain annual compliance requirements and documentation
- Perform quality control on daily receipts of service performed
- Perform quality control on SSA hearing outcomes for invoicing purposes

**Qualifications**:

- Bachelor’s degree preferred (relevant experience may be considered in lieu of a BA)
- Proficient with Microsoft Office Suite
- Minimum of 2 years of demonstrated Customer Service and administrative responsibility (e.g., call center, customer support)
- Be able to work cross functionally with other project management teams
- Extremely detail-oriented and well-organized
- Able to accurately resolve issues in timely manner
- Ability to take initiative, work independently, and meet strict deadlines
- Strong communication and customer service skills required (oral and written)
- Previous staff scheduling experience a plus
- Excellent typing skills

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Experience level:

- 1 year

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you reside in either Massachusetts, Rhode Island or New Hampshire?
- Please state your desired, hourly pay rate. Please do not leave this blank and please do not answer with "negotiable" or a similar term.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Natick, MA