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Customer Support Associate
3 months ago
**Customer Support Associate**
T.F. O'Brien Cooling & Heating
New Hyde Park, NY
Work Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.
Full Time: Onsite
**_Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture,_** _ **Stability and Paid Training**_
T.F.O' Brien Cooling & Heating is looking for an energetic and motivated Customer Support Associate. Will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
The best customer support associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to help people. Customer support associate can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and the customer support associate can gather that for you. Problem-solving comes naturally to the customer support associate.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
**Qualifications**:
- Strong people skills.
- Assist dispatching field personnel.
- Ability to understand and offer solutions to customers.
- Excellent organizational & communication skills.
- Capable of multi-tasking & working on and/or involved with multiple projects.
- Desired to learn and be a team player.
**Responsibilities**:
- Scheduling of service calls.
- Promote the residential service and commercial & maintenance agreement program.
- Interact effectively with field personnel to achieve total customer satisfaction.
- Expedite field personnel calls efficiently.
- Ensure that past due and credit hold customers are offered service only after account is up to date.
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
**Key Relationships**:
- Customers & Potential Customers
- Service Technicians
- Service Manager
- Installation Manager
- Operations Manager
- Sales Team
**Performance Objectives**:
- Provide excellent and accurate information to customers & potential customers.
- Possess excellent phone skills, listening skills, conflict resolution and product knowledge.
- Assist with ensuring efficient scheduling and dispatching of service calls,
- Timely response of follow up of service.
- Promote the service & maintenance plan program to all customers & potential customers
- Manage customer expectations through excellent communication.
**Benefits We Offer**:
- 401(k) with company match
- Vacation, Holiday, and Sick Pay
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Competitive compensation
- Paid Overtime
- Disability insurance
- Employee assistance program
- Employee discount program
- Room for growth within the company
- laptop, headset & access to integrated software
Pay: $21.00 - $25.00 per hour
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
**Experience**:
- Customer service: 1 year (required)
Shift availability:
- Day Shift (required)
Work Location: In person
