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Customer Support Specialist

4 months ago

San Francisco, United States A B Fits Full time

AB Fits is a renowned clothing store located on the oldest street of San Francisco, known for providing personalized service and offering a global assortment of carefully selected premium men’s and women’s fashion-forward styles. Situated in the neighborhood that gave birth to Beats, the store prides itself on curating clothing that embodies character, quality, and a unique sense of style that is difficult to define but instantly recognizable.

**Job Description**:
As a Customer Support Specialist at AB Fits, you will play a pivotal role in delivering exceptional customer service and fostering strong relationships with our clientele. You will be the face of the company, ensuring that each customer interaction reflects the personalized and high-quality experience that AB Fits is known for.

Key Responsibilities:
1. Provide personalized assistance to customers, both in-store and online, by offering style advice, product information, and assistance with purchases.

3. Process orders, returns, and exchanges efficiently and accurately while maintaining a positive and professional demeanor.

4. Collaborate with the sales team to ensure a seamless customer experience from browsing to purchase.

5. Act as a brand ambassador by embodying the unique character and style philosophy of AB Fits in all customer interactions.

6. Gather customer feedback and insights to contribute to the improvement of products and services.

Qualifications:

- Strong interpersonal skills with the ability to build rapport and connect with customers.
- Excellent communication skills, both verbal and written.
- Ability to multitask and thrive in a fast-paced, dynamic environment.

Join us at AB Fits and be part of a team that values individuality, style, and exceptional customer experiences. If you are passionate about fashion and dedicated to providing top-notch customer service, we would love to hear from you.

Pay: From $59,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance

Shift:

- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Language**:

- English (required)

Ability to Relocate:

- San Francisco, CA 94108: Relocate before starting work (required)

Work Location: In person