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Associate Director, Patient Assistance

4 months ago

Madison, United States Bristol-Myers Squibb Full time

**Working with Us**
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

**Position Summary**

The primary responsibility of the Associate Director, Patient Assistance is strategic management of patient assistance programs that effectively and efficiently identify and address gaps in patient access to therapy. This position reports to the Senior Director, Patient Assistance.

**Key Responsibilities**
- Together with three other Associate Directors, responsible for day-to-day management of patient assistance programs ensuring effective and efficient vendor operations, fulfillment and customer service
- Interfaces with IT, Medical, Access, Reimbursement Strategy and Support, Finance, Law, Policy, Tax, Customer Relations, Brand, Distribution and Technical Operations, to understand obstacles faced by underserved patients
- Tracks progress against strategic objectives, monitors metrics, analyzes trends and proactively identifies operational risks/issues and solutions
- Reviews, analyzes and makes determinations for escalations, patient appeals and refund/replacement requests; escalate and present extraordinary cases to management
- Manages external agencies for development of specific projects including budget management for those projects
- Manages supply chain issues as they relate to the patient journey through our program
- Manages new product and new indication launches and into patient assistance programs and prepare for product loss of exclusivity that impacts patients in our programs
- Engages with IT and data privacy on data feed development, IT mapping, website and SharePoint development
- Develops and implements training to internal and external teams to ensure compliance with Patient Assistance policies and program business rules
- Foster a culture of inclusion, ethics and integrity and contribute to a work environment that relies on the diversity of people, perspectives and experience
- Monitor program metrics and review against invoice for all related charges; escalate to management as appropriate

**Key Competencies**
- Bachelor's Degree (required)
- Advance Degree (MBA, MS, Pharm.D, JD) a plus
- A minimum of 5 years of experience within the pharmaceutical or related healthcare industry, commercial, regulatory or patient access experience is desirable
- In-depth understanding of access programs for the uninsured and underinsured patient populations and the applicable laws and regulations (including FDA, FCA, IRA, privacy and tax) and relevant policies
- Outstanding interpersonal, written and verbal communication skills as well as exceptional time and project management skills are required

**#LI-Hybrid**

**Uniquely Interesting Work, Life-changing Careers**

**On-site Protocol**

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.