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Junior Branch Manager

3 months ago

Arlington, United States SIXT USA Full time

**Company Description**

As a Junior Branch Manager, you will be responsible for developing your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.

**What you will do**:

- Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
- Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
- Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
- Improving the team and facilitating the communication among the members
- Exceeding and meeting departmental objectives, including conversion targets and lead generation
- Creating a sense of ownership within the employees and resolving employee issues, if any
- Communicating the company’s purpose, core values, vision to employees
- Ensuring that the employees follow their schedules properly as designed
- Striving for new ways continually, to increase the opportunities of sales
- Facilitating cross functional communication within employees for improved working conditions
- Active participation in the monthly and weekly meetings
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
- Perform other job-related duties as assigned.

**Qualifications** About you**:

- Must have a minimum of 1-2 years of work experience in sales and customer service
- Strong knowledge of customer care techniques and processes
- Must be at least 21 and have a valid driver's license with a clean driving record
- Ability to coach, motivate and interact with others
- Ability to prioritize and meet deadlines from multi-staff members within the department
- Must have good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Ability to work 40 hours per week including day and/or evening hours
- Likely to require at least 5-10% travel, some of which may be by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus.

**Additional Information**
SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.

At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer - Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

**About the department**:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

**About us**: