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Store Assistant General Manager

4 months ago

Cincinnati, United States Frisch's Restaurants Full time

The Store Assistant General Manager (SAGM) supports the Store General Manager (SGM) and shares responsibility for the profitability and success of the restaurant, its operations, and its alignment with the Company's core values. The SAGM, alongside the SGM, is responsible for the hiring, training and development and performance management of employees to help achieve Company's goals. The Store Assistant General Manager is accountable for cost control and order inventory including preparation of forecast, labor costs, food costs and budgeting. The SAGM, collectively with the SGM, must convey the company's culture to their staff and show sincere pride in the Company's brand. The expectation of the SAGM is to fill an open SGM position.**Key** **Accountabilities**:List** **main** **responsibilities** **in** **order** **of** **importance.** **Should** **total** **100%**

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**#1 OPERATION**

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Working with the SGM, the SAGM is responsible for the unit, while gaining the knowledge and experience to assume SGM responsibilities in the absence of the SGM or move to another unit when an opening becomes available. The Store Assistant General Manager is generally responsible for ensuring the successful daily operation of the restaurant.

Responsible for fostering an environment designed to provide an outstanding internal (employee) and external customer experience. This includes focusing on building relationships with our customers and team members.

Accountable for monitoring full restaurant operations at all times, and must be able to initiate immediate corrective action when necessary and effectively correcting any issues with team members and equipment to confirm all are performing to set standards.

Ensure product is always on hand, through systematic ordering, and that inventory costs are in line with budget while bringing any serious concerns to the attention of the SGM.

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- Responsible for ensuring cash controls are maintained by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.Expected to successfully promote and publicize the brand within guidelines established by Marketing to grow sales and customer counts.

Assist the SGM with preparing the forecast, schedules and budgeting. Monitor sales against weekly and period expectations and goals; provide thoughts and recommendations for additional ways to grow sales. Provide recommendations for controlling costs and minimizing waste especially with regard to inventory and labor costs.

**40%**

**#2 STAFFING**

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- Responsible for assisting the SGM with staffing the unit with the best team to operate the restaurant efficiently and provide an optimal customer service experience. The SAGM will mentor and work with the Store Assistant Managers (SAM) to enhance recruiting efforts and interviewing skills to hire the best talent for the unit.***
- Alongside the SGM, reviews and monitors initial weekly schedules, created by the SAM's for their respective shifts, to maintain appropriate staffing for optimal customer service and while keeping within budgeted labor costs.***

**20%**

**#3 TRAINING, COACHING & MENTORING**

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- Must lead the restaurant with integrity and facilitate focus on the Company's vision and goals, while promoting growth and development through the identification and development of team members and mentoring Market Assistant Managers to further grow their management and leadership skills.***
- Mentor and coach, the SAM's to train all employees to focus on exceeding customer expectations through execution of friendliness, courtesy, product quality, cleanliness and service standards.***
- Expected to be knowledgeable of restaurant policies regarding personnel, and administer prompt, fair, and consistent corrective action for all violations of company policies, rules and procedures under the guidance and direction of the SGM, including, but not limited to, termination of employment as necessary.***

**20%**

**#4 HEALTH & SAFETY**

In conjunction with the SGM and other managers, reinforce and follow up on policies and procedures to ensure a safe, efficient, and professional environment for customers and employees.

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- Take the lead to train and monitor employees in all food safety procedures, while ensuring all food safety procedures are executed in accordance with Company policy and health/ sanitation regulations. Initiate corrective action as appropriate and required.***

Ensure building, grounds and all work areas are clean, well maintained and always inviting to our customers.

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- Maintain safe working conditions by following all safety, security and maintenance policies and procedures. Report any equipment that needs repair or any safety concerns in a timely manner. Will follow up and escalate issues as needed.***

**20%**

**Decision** **Making** **Authority**:
**Decision Type 1- **Hiring, firing, promoting, demoting, and transferring of non-management staff.

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