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Service Manager

4 months ago

Frederick, United States DARCARS Automotive Group Full time

**DARCARS Automotive Group **is now hiring** Service Manager**

The **Service Manager** is responsible for running an efficient and profitable service department. She/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

**Responsibilities**:

- Forecast goals and objectives for the department and strive to meet them
- Strive for harmony and teamwork with all other departments
- Prepare and administer an annual operating budget for the service department
- Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff
- Providing training on administrative policies and procedures for all department personnel
- Direct and schedule the activities of all department employees
- Provide technical assistance to employees as needed
- Conduct meeting with department employees to discuss activities and problems of mutual interest
- Monitor technicians’ payroll records
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
- Maintain liaison with factory representatives
- Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
- Handle all customer complaints
- Quality check completed jobs
- Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
- Ensure that the work areas and customer waiting area are kept clean
- Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
- Maintain reporting systems required by general management and the factory
- Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.
- Ensure that customers’ service files are up-to-date and are readily available for reference

**Qualifications**:

- 4 years auto service technical experience
- 5 year service manager or writer experience
- Experience managing groups and teams
- Ability to communicate effectively and quickly to customers and employees
- Body Shop experience preferred

**Benefits**:

- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- Paid Holidays and PTO
- 401(k)
- Employee discounts on vehicle purchases, parts and service repairs
- Internal career advancement opportunities
- Opportunities to join our community service initiatives
- This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor._
- DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply._

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