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General Manager

4 months ago

Columbia, United States Smoothie King Full time

**Job Purpose**

Contributes to Smoothie King’s success by leading his/her team to create and maintain an exceptional Guest experience while upholding brand standards as well as modeling and acting in accordance to Smoothie King core values. The General Manager is involved in all areas of store operations which includes:
**Overall Key Responsibilities**:

- Drive overall gross sales for your location
- Leading and developing your team with the impact of creating a positive and effective culture
- Ensuring an exceptional Guest experience
- Carry our local marketing effort plans

**Duties and Responsibilities**

Action-Orientated
- Reviews store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjusts accordingly
- Drives implementation of company programs through action planning and inspiring team to meet operational standards
- Develops and executes local store marketing plans to support brand initiatives
- Initiates community outreach through marketing and special events
- Uses operational tools such as Profit and Loss Statement, Business Review, Cash Management, Log Labor Matrix, and Inventory Management tools to achieve Operational Excellence

**Building Effective Teams**
- Create and drive a positive store culture. Challenges the team to achieve results
- Manages, actively by utilizing performance management tools to support organizational objectives

provide feedback, set goals and utilize learning management system
- Recognizes and reinforces individual and team accomplishments by using existing tools and

programs as well as finding new, creative and effective methods of recognition
- Utilizes and demonstrates effective management practices to create and maintain a successful

store team resulting in an environment where team feels valued and respected
Composure
- Handles differences between Guests and Team Members without escalating the situation
- Communicates unexpected situations to Team Members calmly and without showing resistance

and/or frustration
- Is considered a confidant and/or resource in a tough situation

Drive for Results
- Ensures team adhere to legal and operational compliance requirements
- Adheres to all company food safety procedures while ensuring all Team Members are in

compliance as well
Guest Focus
- Encourages “Guest comes first attitude”
- Trains and holds team accountable for delivering an exceptional Guest Experience
- Solicits Guest feedback to understand Guest satisfaction

**Hiring & Staffing**
- Delegates and communicates appropriate responsibilities and practices to team to ensure smooth

flow of operations
- Manages store’s staffing levels and maintains team member schedules

Integrity and Trust
- Manages team with integrity, honesty, and knowledge that promote the culture, values and mission

of Smoothie King
- Fulfills cash handling, financial and inventory reporting responsibilities with honesty

Time Management
- Sets priorities for Team and themselves each day
- Relies on their team by delegating Daily Checklist tasks to Team Members on shift
- Plans for managerial activities/tasks that fall outside of a normal day’s task(s)
- Shows up on time for work
- Completes required checklists and paperwork with no outstanding items by due dates

**Marketing**
- Work with DDSK corporate as well as Smoothie King corporate to drive your local area marketing initiatives.
- Help create, implement and manage the MAP (Marketing Action Plan) that will be specific to your location.

**Experience Requirements**
- Guest Service in a restaurant or retail environment/ServeSafe

Certification
2 Years
- Management and Supervision (varying age groups/part-time

workers)
2 Years
- Analyzing financial reports 2 Years

Essential Job Functions
- Demonstrated experience building community relationships
- Ability to communicate clearly and concisely both orally and written
- Ability to manage store operations independently
- Ability to meet established budget requirements
- Ability to manage effectively in a fast-paced environment
- Ability to manage resources to ensure established service levels are maintained at all times
- Exceptional Interpersonal Skills
- Knowledge of guest service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong problem-solving skills
- Team building skills
- Strong leadership skills with the ability to coach and mentor others
- Ability to plan and organize work load
- Ability to handle confidential and sensitive information
- Available to work flexible schedule including nights and weekends
- Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered

substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as
almonds), milk, soy, proteins, grains and spices without posing a direct threat to personal health
and safety
- Ability to follow procedures and wil