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Surgery & Referral Coordinator

4 months ago

Birmingham, United States TriaVision Full time

TriaVision is seeking a Surgery Coordinator and Physician Liaison role

**Key Responsibilities**:

- **Surgical Scheduling and Coordination**:

- Manage scheduling of surgeries for ophthalmologists, coordinating with patients, surgeons, and surgical facilities to ensure smooth and efficient operations.
- Provide exceptional customer service by guiding patients through the surgical scheduling process with empathy and professionalism, addressing their needs and concerns promptly and effectively.
- Act as a point of contact for patients, offering personalized assistance and clear communication throughout their surgical journey, from initial scheduling to post-operative follow-up.
- Ensure patients feel supported and informed by offering detailed explanations of the surgical process, answering questions, and providing reassurance as needed.
- Demonstrate sensitivity to patients' individual circumstances and preferences, accommodating special requests and scheduling considerations whenever possible.
- Continuously seek feedback from patients and colleagues to identify opportunities for improvement in the surgical scheduling process and overall customer experience.
- **Referral and Transition Coordination**:

- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety, using an IT database.
- Ensure complete and accurate registration, including patient demographic and current insurance information.
- Assemble information concerning patients' clinical backgrounds and referral needs, and provide appropriate clinical information to specialists per referral guidelines.
- Establish and maintain relationships with identified service providers and ensure referrals are addressed in a timely manner.
- **Physician Liaison Responsibilities**:

- Survey local primary and specialty physicians to increase the number of patient referrals to the healthcare system.
- Meet with local physicians to promote the facility's services, helping doctors build and maintain relationships with specialists and surgeons to refer patients confidently.
- Grow physician referrals and connect the facility with the local healthcare community by discussing patient care, referrals, and new treatments with referring doctors.
- Report to the business development manager, ensuring compliance with the marketing goals and philosophies of the facility.
- Arrange and lead public relations campaigns and awareness efforts to promote the facility’s services.

**Requirements**:

- An associate's or bachelor's degree in sales, marketing, healthcare administration, or a related field.
- Experience in healthcare
- General medical knowledge, especially related to the facility's services, treatment offerings, and equipment.
- A willingness to travel as required.
- Strong interpersonal, communication, public speaking, and organizational skills.
- Good report writing skills and the ability to document and track patient and referral information accurately.

Join our team and help us provide exceptional care to our patients while fostering strong relationships within the healthcare community

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Weekly day range:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Birmingham, AL (required)

Ability to Relocate:

- Birmingham, AL: Relocate before starting work (required)

Work Location: In person